Registration Rep-Hospital Admissions-.8 FTE

Mayo Clinic • Rochester, MN

1d • Onsite

About The Position

Given the nature of the Emergency Department, the role can be fast-paced and demanding, requiring quick thinking and the ability to pivot swiftly between tasks. We are seeking individuals who thrive in such dynamic environments and can effectively navigate the stressors that arise in this setting. This position entails working on-site in Rochester, MN, within the Emergency Department. The responsibilities involve a considerable degree of mobility, with team members actively moving through the Emergency Department, entering patient rooms to verify demographic information, insurance details, emergency contacts, primary care physician information, collecting ED copays, and gathering other pertinent data. Additionally, our team is responsible for welcoming patients arriving by ambulance or helicopter, often during challenging moments in their healthcare journey. The Registration Representative is required to ensure patient safety using positive patient identification protocols and obtain the appropriate consents as required. In person registration requires the ability to physically walk to patients’ location throughout the emergency department and/or hospital. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

Requirements

• High School Diploma or GED
• 2+ years of relevant experience
• Ability to read and communicate effectively
• Basic computer/keyboarding skills
• Intermediate mathematic competency
• Good written and verbal communication skills
• Knowledge of proper phone etiquette and phone handling skills
• Good communication skills
• Ability to interact on a professional level with individuals from diverse backgrounds
• Maintain working knowledge of systems and processes related to patient registration and scheduling activities

Nice To Haves

• Prior desk, appointment, or secretarial experience
• Working knowledge of scheduling systems and procedures
• Experience in using an Epic RC/EMR system
• Healthcare Financial Management Association (HFMA) Certification

Responsibilities

• Verify demographic information, insurance details, emergency contacts, primary care physician information.
• Collect ED copays and gather other pertinent data.
• Welcome patients arriving by ambulance or helicopter.
• Ensure patient safety using positive patient identification protocols.
• Obtain appropriate consents as required.
• Physically walk to patients’ location throughout the emergency department and/or hospital.
• Adhere to quality assurance guidelines and established productivity standards.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED