Registration Rep - Hospital Admissions-Supplemental

Mayo Clinic•Rochester, MN

3d•$25 - $34•Onsite

About The Position

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Requirements

High School Diploma or GED
2+ years of relevant experience
Ability to read and communicate effectively
Basic computer/keyboarding skills
Intermediate mathematic competency
Good written and verbal communication skills
Knowledge of proper phone etiquette and phone handling skills
Ability to interact on a professional level with individuals from diverse backgrounds
Maintain working knowledge of systems and processes related to patient registration and scheduling activities

Nice To Haves

Prior desk, appointment, or secretarial experience
Working knowledge of scheduling systems and procedures
Experience in using an Epic RC/EMR system
Healthcare Financial Management Association (HFMA) Certification

Responsibilities

Accurate check-in/admissions/registration of incoming patients in the hospital or ED setting.
Perform in-person, phone, or virtual registrations.
Verify patient demographic information.
Collect insurance data.
Identify and/or create appropriate accounts.
Obtain patient signatures and provide required forms or letters.
Act as an ambassador and assist patients with self-registration.
Collect indicated co-payments and/or share of cost.
Ensure patient safety using positive patient identification protocols.
Obtain appropriate consents as required.
May assist patients with hospital presumptive eligibility or Medicaid applications.
Physically walk to patients’ location throughout the emergency department and/or hospital for in-person registration.
Adhere to quality assurance guidelines and established productivity standards.