Registration Rep- Hospital Admissions-RST
About The Position
Mayo Clinic is a top-ranked healthcare provider dedicated to putting patients first and investing in its employees with competitive compensation and comprehensive benefits. The Registration Representative plays a crucial role in the patient admission process, ensuring accurate and efficient check-in for patients in hospital or Emergency Department settings. This role involves direct patient interaction, verification of information, account management, and financial collection, all while upholding Mayo Clinic's commitment to patient safety and quality care. Opportunities for continuing education and career advancement are available.
Requirements
- High School Diploma or GED
- 2+ years of relevant experience
- Ability to read and communicate effectively
- Basic computer/keyboarding skills
- Intermediate mathematic competency
- Good written and verbal communication skills
- Knowledge of proper phone etiquette and phone handling skills
- Ability to interact on a professional level with individuals from diverse backgrounds
- Maintain working knowledge of systems and processes related to patient registration and scheduling activities
Nice To Haves
- Prior desk, appointment, or secretarial experience
- Working knowledge of scheduling systems and procedures
- Experience in using an Epic RC/EMR system
- Healthcare Financial Management Association (HFMA) Certification
Responsibilities
- Accurate check-in/admissions/registration of incoming patients in the hospital or ED setting (in-person, phone, or virtual).
- Verification of patient demographic information.
- Collection of insurance data.
- Identification and/or creation of appropriate patient accounts.
- Obtaining patient signatures and providing required forms or letters.
- Acting as an ambassador and assisting patients with self-registration.
- Collection of indicated co-payments and/or share of cost.
- Ensuring patient safety using positive patient identification protocols.
- Obtaining appropriate consents as required.
- Assisting patients with hospital presumptive eligibility or Medicaid applications.
- Physically walking to patients’ location throughout the emergency department and/or hospital (for in-person registration).
- Adherence to quality assurance guidelines and established productivity standards.
Benefits
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
- Continuing education and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
