Float Registration Receptionist - Clinic Operations Float - FT 0.9 (72 hrs biweekly)

MEMORIAL HEALTH SYSTEM • Marietta, OH

4d • Onsite

About The Position

In an environment of continuous quality improvement, the Registration Receptionist maintains a positive office image and supports efficient medical practice operations. The role communicates patient and office needs by answering phones, scheduling appointments, handling daily patient charges such as copays and payments, maintaining files, and providing supportive services. The employee exhibits MHS Standards of Excellence and maintains strict confidentiality at all times.

The position receives and directs calls, responds helpfully to inquiries, documents complete and accurate messages, screens calls for urgency, and maintains office records and logs as directed. It prepares, distributes, and files reports and correspondence, including processing materials into patient records, and uses AIDET when registering patients. The Registration Receptionist enters or verifies patient information, confirms and updates electronic health records, completes accurate registrations, verifies insurance eligibility and benefits, collects and reconciles patient payments, and refers patients to financial counselors when needed. The employee also operates office equipment and performs other duties as necessary.

Requirements

• High school diploma, GED, or equivalent required.
• At least 1 year of relevant experience required.
• An associate degree may be considered in lieu of experience, depending on relevance.
• Ability to perform clerical tasks and follow directions.
• Demonstrated proficiency in Microsoft Office applications and computer skills.
• Excellent verbal and written communication skills.
• Ability to work well with a variety of personalities and individuals.

Nice To Haves

• At least 2 years of experience in a medical practice environment preferred.

Responsibilities

• Receive and direct telephone calls and serve as the department receptionist, responding helpfully to inquiries.
• Follow hospital telephone etiquette guidelines, document accurate and complete messages, and screen calls for urgency and nature before referring them or taking a message.
• Maintain office records and logs as directed by the supervisor.
• Prepare, distribute, and file reports and correspondence, including processing them into patient records.
• Demonstrate appropriate use of AIDET when registering patients.
• Enter new patient data or verify and update patient records, confirm electronic health record completeness, and complete accurate registrations.
• Verify insurance eligibility and benefits for each patient.
• Collect patients’ out-of-pocket liabilities upfront and apply and reconcile daily point-of-service cash reports.
• Refer patient accounts to financial counselors when patients need further explanation or education about liabilities or payment plans.
• Operate a variety of office equipment effectively.
• Perform other duties and responsibilities as necessary.

Benefits

• Affordable, comprehensive benefits package for full-time and flex-time employees.
• Bonus eligibility for qualifying full-time or flex-time employees; eligibility determined upon offer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED