Float Registration Receptionist - Clinic Operations Float - FT 0.9 (72 hrs biweekly) (72732)

Memorial Health System • Marietta, OH

3d

About The Position

The Registration Receptionist supports the efficient operation of a medical practice by maintaining a positive office image, communicating with patients and staff, answering phones, scheduling appointments, processing daily patient charges, and maintaining records and files. The role demonstrates the MHS Standards of Excellence and maintains strict confidentiality.

The receptionist registers patients, verifies and updates electronic health records, checks insurance eligibility and benefits, collects and reconciles out-of-pocket payments, and connects patients with financial counselors when they need additional information about liabilities or payment plans. The position also processes correspondence and reports, maintains office records, and operates office equipment.

Requirements

• High school diploma, GED, or equivalent required.
• At least one year of relevant experience required.
• An associate degree may be considered in lieu of experience, based on the relevance of experience.
• Ability to perform clerical tasks and follow directions.
• Demonstrated proficiency with Microsoft Office applications and computer skills.
• Excellent verbal and written communication skills.
• Ability to work well with a variety of personalities and individuals.

Nice To Haves

• At least two years of experience in a medical practice environment preferred.

Responsibilities

• Receive and direct phone calls, respond helpfully to inquiries, follow hospital telephone etiquette, document complete and accurate messages, screen calls for urgency, and refer calls or messages to the appropriate staff or manager.
• Maintain office records and logs as directed by the supervisor.
• Prepare, distribute, and file reports and process correspondence into patient records.
• Demonstrate appropriate use of AIDET when registering patients.
• Enter new patient data, verify and update patient records, confirm electronic health record completeness, make necessary changes, and complete accurate registrations.
• Verify insurance eligibility and benefits for each patient.
• Collect patients’ out-of-pocket liabilities upfront and apply and reconcile daily point-of-service cash reports.
• Refer patient accounts to financial counselors when further explanation or education is needed about out-of-pocket liabilities or payment plans.
• Operate a variety of office equipment effectively.
• Perform other duties and responsibilities as necessary.

Benefits

• Affordable, comprehensive benefit package for full-time and flex-time employees.
• Bonus eligibility for qualifying full-time or flex-time employees; eligibility is determined upon offer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED