Registration Receptionist - Chambersburg - Evening

WellSpan Health • Chambersburg, PA

6d • Onsite

About The Position

Responsible for the complete and accurate collection of patient demographic information. Serves as the initial contact for patient billing. Answers hospital switchboard and routes calls as requested. Plays an integral role in disaster procedures.

Requirements

• High school graduate or equivalency required.
• Experience applying customer service behaviors and communication skills required.
• Ability to adapt to simultaneous, multiple and varied stimuli.
• Auditory acuity for hearing telephone conversation, normal voice tones when not facing the individual, alarms, call bells, overhead pages, etc.
• Clear speaking voice in order to communicate effectively with incoming patients and utilize paging system.
• Ability to communicate effectively in both verbal and written form.
• Must be able to comprehend medical terminology.
• Must be able to work within time constraints, establish priorities and adjust to multiple simultaneous stimuli.
• Must be able to work in area of assignment without reservation to observing trauma care and bodily functions and fluids.

Nice To Haves

• Completion of a medical terminology course is a plus.
• Experience as a registration receptionist preferred.
• Computer and customer service experience preferred.
• Minimum typing speed of 45 words per minute preferred.
• Knowledge of insurances helpful.

Responsibilities

• Conducts patient interview to obtain accurate demographic, insurance information for inpatient, surgical, emergency room and outpatient services.
• Provides patient estimates for outpatient and surgical services along with providing an explanation of benefits to the patient and/or guarantor.
• Collects out-of-pocket expenses from patient estimates along with ED copays.
• Reconciles daily banking deposits at the end of day.
• Prepares deposit for pick up next business day.
• Assists patients making a payment via the welcome devices and/or personal device.
• Follows the standard of work for sending POS letters for surgical patients who are not active in the Patient Portal.
• Provides assistance to patients utilizing the welcome device and/or personal device.
• Adheres to the EPIC Insurance Manual regarding participation of payor and plans.
• Obtains waiver forms when applicable along with adding the appropriate occurrence code.
• Obtains authorizations and referrals as required by insurance.
• Verifies insurance requirements for upcoming services according to departmental standard of work.
• Utilizes various software programs for insurance verification.
• Follows the process for Documents within EPIC, scanning of insurance card(s), photo ID, completion of necessary forms.
• Maintains all equipment in a safe working condition; notifies the proper department(s) of malfunctioning equipment or unsafe conditions along with submitting an S1 when applicable.
• Maintains a neat, clean work area; communicates to Environmental Service as appropriate.
• Participates in cross-training efforts to facilitate staff coverage during absences and to promote teamwork.
• Attends scheduled departmental in-services, staff meetings and huddles to develop communication skills, learn new forms/procedures, etc.
• Understands and knows what to do in the event of an emergency situation.
• Informs staff member of supply needs to maintain forms, materials, equipment, and supplies inventory.
• Serves as a preceptor/mentor.
• Willingly accepts new and /or additional responsibilities.
• Reviews patient order, ensuring that correct ordering doctor is listed on all orders along with validating that order has not expired.
• Identifies the proper Workqueue(s) for daily accounts that need corrected and/or pre-arrival work completed.
• Maintains 95% or higher on percentage workflows without warnings on the Patient Access User Scorecard.
• Strives to avoid creating duplicate unit numbers.
• Prioritizes workload at beginning of shift and throughout, so that time lines and volume of workload done minimized patient waiting time.
• Identifies, works Workqueues and in some cases makes contact with patient(s) prior to services.
• Schedules patient procedures/appointments in accordance with departmental standard of work.
• Knows the organization and can provide information and direction.
• Coordinates direct admit and transfer calls.
• Runs required report(s) as assigned.
• Performs other related duties as assigned.
• Answers all telephone calls in a tactful and timely manner - this includes, but not limited to the switchboard. Provides a great handoff when transferring internally.
• Familiarizes self thoroughly with the different alarm systems and emergency equipment located at the switchboard; handles call alarms in a calm and efficient manner. Implements the procedures for a disaster/fire drills once it has been initiated by Administration.
• Utilizes company email for internal/external communications.
• Handles all communication to patients and hospital employees with the highest regard for good customer service without becoming defensive. Treats all customers with a highest degree of respect.

Benefits

• Annual Health Screening with Infection Control and Blood Borne Pathogens Education
• Safety Awareness: Hospital Fire, Safety, and Disaster procedures
• Confidentiality: Maintains employee and patient confidentiality.
• Attendance: Regular attendance is an essential function of the position
• Leadership Standards: Character: Attitude, Integrity, Role Modeling
• Job Performance: Results orientation, Customer focus, Decision making, Awareness
• Interpersonal Skills: Communication, Relationship-building, Team player, Celebration
• Innovation: Breakthrough Thinking, Knowledge-Building/Sharing, Coaching/Empowering, System Vision & Management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED