Registration Operations Analyst

Overlake Hospital Medical Center • Bellevue, WA

13d • Onsite

About The Position

The Registration Operations Analyst (Analyst) serves as a critical operational and analytical resource for Overlake’s hospital-based front-end registration processes. Acting as an internal liaison between the central Revenue Cycle leadership and Hospital-Based Registration teams, this role ensures consistent workflows, standardized registration procedures, and optimal operational performance throughout hospital registration departments. The Analyst monitors and assesses the quality and effectiveness of registration across all hospital access points, identifying performance gaps, devising training programs, and delivering targeted education to enhance staff proficiency. This position directly supports reduction in denials linked to registration errors, improvement of point-of-service collections, and advancement of the overall patient experience. Work assignments demand system-level problem-solving skills, the interpretation of data from diverse sources, and the execution of detailed analyses to inform decision-making. The Analyst operates with minimal supervision, exercising discretion and sound judgment when resolving operational challenges.

Requirements

• One year experience using Epic in a hospital or clinic environment is required.
• High school diploma or equivalent required.
• Minimum of two years of experience in hospital-based operations, patient access, or revenue cycle is required.
• Demonstrated analytical and communication abilities.

Nice To Haves

• Bachelor’s degree preferred.
• One year experience in developing, coordinating, conducting, and evaluating training programs preferred.
• Familiarity with Availity, One HealthPort, ProviderOne and Waystar is preferred.
• Knowledge of denial prevention methodologies is also preferred.

Responsibilities

• Serves as a critical operational and analytical resource for hospital-based front-end registration processes.
• Acts as an internal liaison between central Revenue Cycle leadership and Hospital-Based Registration teams.
• Ensures consistent workflows, standardized registration procedures, and optimal operational performance throughout hospital registration departments.
• Monitors and assesses the quality and effectiveness of registration across all hospital access points.
• Identifies performance gaps.
• Devises training programs.
• Delivers targeted education to enhance staff proficiency.
• Supports reduction in denials linked to registration errors.
• Supports improvement of point-of-service collections.
• Supports advancement of the overall patient experience.
• Performs system-level problem-solving.
• Interprets data from diverse sources.
• Executes detailed analyses to inform decision-making.
• Operates with minimal supervision, exercising discretion and sound judgment when resolving operational challenges.

Benefits

• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to $10,000 per year.
• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
• Pre-tax and Roth after tax retirement savings plans.
• An expanded Employee Assistance Program.
• A caregiver support program to help with everything from childcare to eldercare.
• Free parking and Orca transit passes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED