Registration Manager

Direct Travel•Remote,

4d•Hybrid

About The Position

The Registration Manager is responsible for communicating with program attendees and managing the overall success of the attendee experience. This role is critical in supporting multiple elements of pre-planning, execution, and post-program responsibilities while partnering with the internal team. Additionally, the RM collaborates with the client, supplier partners, and internal team members related to each program. This position is 3 days remote, with 2 days in office per week - this applies to either location, Appleton or Schaumburg.

Requirements

Understanding of client/attendee interests, issues, expectations, and priorities.
Adherence to Creative Group policies regarding appropriate and professional client/attendee interaction.
Ability to participate and consult during client discovery meetings.
Collaboration with Program Manager and Web Project Specialist to translate specific client needs into registration requirements.
Active participation in ongoing client planning calls by contributing to registration discussions.
Management of registration database to maintain data integrity.
Production and maintenance of reports and manifests.
Collaboration with Program Manager and other internal team members to ensure data alignment.
Partnership with internal departments to manage program deliverables.
Partnership with Project/Program Manager to provide personalized print materials.
Management of on-site attendee experience if on-site for program execution.
Direct interaction with attendees on program-related inquiries.
Acting as main contact for hotel room requirements and managing all aspects of hotel room block.
Creation of timelines for tasks specific to registration.
Ensuring quality, synchronicity, and on-time delivery of all program deliverables.
Ability to interpret and manage contract terms related to program design.
Collaboration with Program Manager on budget and scoping management.
Reconciliation of final hotel room invoice and other supplier invoices.
Understanding of labor hours as it relates to program profitability.
Ability to build trust with clients, attendees, internal team, and external partners.
Leadership of internal registration teams.
Ability to lead, guide, and consult internal partners on registration discussions.
Striving to develop process efficiencies.
Building strong working relationships with internal and external team members.
Seeking opportunities for growth and development.
Ability to onboard new hires to ensure standard SOPs are followed.
Seeking feedback, absorbing, and acting in the spirit of continuous personal development.
Gathering, sharing, and applying learnings for continuous process improvement.
Ability to adapt and work successfully with any client, partner, and program.

Responsibilities

Communicates with program attendees and manages the overall success of the attendee experience.
Supports pre-planning, execution, and post-program responsibilities.
Collaborates with clients, supplier partners, and internal team members.
Understands client/attendee interests, issues, expectations, and priorities.
Adheres to Creative Group policies regarding appropriate and professional client/attendee interaction.
Participates and consults during client discovery meetings and collaborates with the Program Manager and Web Project Specialist to translate specific client needs into registration requirements.
Actively participates in ongoing client planning calls by contributing to registration discussions.
Manages registration database to maintain data integrity.
Produces and maintains reports and manifests as needed, with an understanding of how this data affects the program integrity.
Collaborates closely with Program Manager and other internal team members to ensure data is continually aligned with program needs.
Works in partnership with internal departments to manage program deliverables pertaining to Web Project Specialist website build and Travel Services airline ticketing.
Partners with Project/Program Manager to provide personalized print materials based on registration data.
Manages on-site attendee experience if on-site for program execution.
Interacts directly with attendees on program-related inquiries contributing to the overall positive attendee experience.
Acts as main contact for hotel room requirements and manages all aspects of hotel room block including attrition deadlines, special requests, etc.
Creates timelines for tasks specific to registration in collaboration with the Program Manager.
Ensures quality, synchronicity, and on-time delivery of all program deliverables.
Interprets and manages contract terms related to aspects of the program design (i.e. transportation, attrition, activities, etc.).
Works in tandem with the Program Manager on budget and scoping management as it pertains to registration.
Reconciles final hotel room invoice and any other suppliers worked with directly.
Understands labor hours as it relates to program profitability.
Builds trust with clients, attendees, internal team, and external partners.
Leads internal registration teams.
Leads, guides, and consults internal partners on discussions related to registration.
Strives to develop process efficiencies.
Builds strong working relationships with internal and external team members.
Seeks opportunities for growth and development.
May onboard new hires to ensure that standard SOPs are followed.
Seeks feedback, absorbs, and acts in the spirit of continuous personal development.
Gathers, shares, and applies learnings for continuous process improvement.
Adapts and works successfully with any client, partner, and program.
Performs other duties as assigned.