Temp. Event Registration Manager

BI WORLDWIDE•Edina, MN

3d•$24 - $26•Hybrid

About The Position

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together. Bringing Exceptional Service to Life. The Event Solutions Group is looking for two (2) enthusiastic, detail-driven professionals to join the team as Temporary Event Registration Managers. In this fast-paced and highly collaborative role, you will be at the center of the participant experience, managing attendee and VIP data, supporting registration activities, delivering accurate reporting, and providing outstanding communication to customers and event participants. This is an excellent opportunity for someone who thrives on variety, enjoys solving problems, and brings energy, organization, and a customer-first mindset to everything they do. Commitment required through: May 2027. We work a hybrid model: Mon/Fri are work from home and Tues/Wed/Thurs are in office days.

Requirements

An excellent verbal and written communicator.
Passionate about providing exceptional customer service via phone and email interactions.
Highly organized with strong attention to detail.
Comfortable balancing multiple projects, priorities, and deadlines.
A positive and dependable team contributor.
Proficient in Microsoft Office applications.
Adaptable, resourceful, and energized by a fast-moving environment.

Nice To Haves

Experience in event registration, event planning, hospitality, or a related corporate or third-party environment is preferred but not required.
Strong multitasking and project-management skills are essential.
An undergraduate degree is preferred but not required.

Responsibilities

Partner with account teams and customers during planning meetings.
Test, maintain, and support attendee registration websites in Cvent & Lenos.
Manage customer invitee lists and ensure attendee information remains accurate and current.
Coordinate hotel room blocks, including inventory, reporting, billing, and extension stays.
Manage event activities and breakout sessions, including registration, inventory, and reporting.
Create and maintain Common Participant Questions documentation.
Serve as a trusted resource for attendees by responding to questions and extension requests by phone and email.
Provide accurate participant data to Event Communications and CMC in support of event mailings.
Create, maintain, and deliver internal and customer-facing reports.
Complete final reviews of participant communications to ensure data and list accuracy.
Prepare and present participant information during pre-event briefing meetings.
Create and distribute event surveys and provide access to survey results.
Follow all BI WORLDWIDE and customer registration, privacy, and security requirements.
Work flexible or non-traditional hours when needed to meet customer needs and important deadlines.
Keep departmental tools, resources, and working documentation current.
Provide additional departmental support as requested by the Director.