Event Manager

ASM Global • Concord, NC

3d • Onsite

About The Position

The Event Manager is responsible for the planning, coordination, execution, and closeout of assigned events at Cabarrus Arena & Events Center. The position serves as the primary facility contact for clients following booking and coordinates event requirements with clients, facility departments, contractors, and event-day staff. The Event Manager ensures that event plans are communicated accurately and on time, facility policies and contractual requirements are followed, and appropriate staffing and services are arranged. Assigned events must be executed safely, efficiently, and professionally. The position also shares responsibility for supervising and developing part-time Event Services staff.

Requirements

• Bachelor's degree from an accredited college or university preferred.
• Two years of related event management, venue management, hospitality, convention, entertainment, or similar experience preferred.
• An equivalent combination of education and relevant experience may be considered.
• Experience supervising employees or event staff preferred.
• Working knowledge of event planning, venue operations, event staffing, facility services, and equipment used in an arena, convention center, event center, hotel, or similar environment preferred.
• Strong organizational and event-planning skills.
• Ability to manage multiple events, deadlines, clients, and priorities simultaneously.
• Strong written and verbal communication skills.
• Strong interpersonal and customer-service skills.
• Ability to communicate professionally and effectively with clients, employees, contractors, business partners, and the public.
• Sound judgment and demonstrated problem-solving and decision-making abilities.
• Ability to provide direction and supervision to employees and event-day personnel.
• Ability to work independently with limited supervision while collaborating effectively with other departments and managers.
• Ability to remain professional and effective in a fast-paced environment and respond appropriately to changing event conditions.
• Strong attention to detail and commitment to timely and accurate follow-through.
• Proficiency with common business software and the ability to learn venue management, scheduling, event-planning, and other facility technology systems.

Responsibilities

• Serves as the primary facility contact for assigned events following booking through event completion and closeout.
• Meets with clients to plan and coordinate event requirements, schedules, room and facility setups, staffing, equipment, services, and other operational needs. Guides clients through facility policies, procedures, contractual requirements, deadlines, and operational expectations.
• Maintains appropriate event planning timelines and follows up with clients regarding required information such as floor plans, setup specifications, insurance requirements, payment schedules, staffing needs, and other event details.
• Prepares event cost estimates, service orders, event documentation, and information necessary for accurate final billing.
• Develops and communicates accurate and timely event information to facility departments and third-party service providers.
• Conducts or participates in pre-event, operational, and post-event meetings as necessary.
• Reviews facility setups and event spaces to ensure that client requirements and facility standards have been met.
• Ensures event operations comply with facility policies, safety requirements, company standards, and applicable regulations.
• Provides on-site management for assigned events and maintains regular communication with clients, facility staff, contractors, and event personnel. Identifies and responds to client concerns, operational issues, and changing conditions while keeping facility leadership appropriately informed.
• Completes event reports, incident documentation, client follow-up, and other post-event responsibilities as required.
• Serves as Manager on Duty as assigned.
• Participates in the development and implementation of Event Services procedures, training programs, service standards, and operational improvements.
• Performs special projects and other facility responsibilities as assigned by the General Manager.
• Participates in recruitment, interviewing, selection, onboarding, and training of part-time employees.
• Coordinates employee schedules and identifying staffing requirements for upcoming events.
• Directs and supervises part-time employees during events and other assigned work. Assigns duties and ensures employees understand event requirements, service expectations, safety procedures, and facility policies.
• Observes employee performance and providing appropriate coaching, feedback, recognition, and corrective direction. Documents and communicates performance concerns to facility management as necessary.
• Participates in employee performance evaluations and recommending appropriate recognition, development, or corrective action in coordination with the other Event Managers, General Manager, and Human Resources.
• Provides operational oversight and direction to contractors and other event-day personnel within their assigned areas of responsibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager