Registration Manager

Direct Travel•Remote,

4d•Hybrid

About The Position

The Registration Manager is responsible for communicating with program attendees and managing the overall success of the attendee experience. This role is critical in supporting multiple elements of pre-planning, execution, and post-program responsibilities while partnering with the internal team. Additionally, the RM collaborates with the client, supplier partners, and internal team members related to each program. This position is 3 days remote, with 2 days in office per week.

Requirements

Ability to communicate with program attendees.
Ability to manage the overall success of the attendee experience.
Ability to support pre-planning, execution, and post-program responsibilities.
Ability to partner with the internal team.
Ability to collaborate with the client, supplier partners, and internal team members.
Ability to understand client/attendee interests, issues, expectations, and priorities.
Ability to adhere to Creative Group policies regarding appropriate and professional client/attendee interaction.
Ability to participate and consult during client discovery meetings.
Ability to collaborate with the Program Manager and Web Project Specialist to translate specific client needs into registration requirements.
Ability to actively participate in ongoing client planning calls by contributing to registration discussions.
Ability to manage the registration database to maintain data integrity.
Ability to produce and maintain reports and manifests as needed, with an understanding of how this data affects program integrity.
Ability to collaborate closely with the Program Manager and other internal team members to ensure data is continually aligned with program needs.
Ability to work in partnership with internal departments to manage program deliverables pertaining to Web Project Specialist website build and Travel Services airline ticketing.
Ability to partner with Project/Program Manager to provide personalized print materials based on registration data.
Ability to manage on-site attendee experience if on-site for program execution.
Ability to interact directly with attendees on program-related inquiries contributing to the overall positive attendee experience.
Ability to act as main contact for hotel room requirements and manage all aspects of hotel room block including attrition deadlines, special requests, etc.
Ability to create timelines for tasks specific to registration in collaboration with the Program Manager.
Ability to ensure quality, synchronicity, and on-time delivery of all program deliverables.
Ability to interpret and manage contract terms related to aspects of the program design (i.e., transportation, attrition, activities, etc.).
Ability to work in tandem with the Program Manager on budget and scoping management as it pertains to registration.
Ability to reconcile final hotel room invoice and any other suppliers worked with directly.
Ability to understand labor hours as it relates to program profitability.
Ability to build trust with clients, attendees, internal team, and external partners.
Ability to lead internal registration teams.
Ability to lead, guide, and consult internal partners on discussions related to registration.
Ability to strive to develop process efficiencies.
Ability to build strong working relationships with internal and external team members.
Ability to seek opportunities for growth and development.
Ability to onboard new hires to ensure that standard SOPs are followed.
Ability to seek feedback, absorb, and act in the spirit of continuous personal development.
Ability to gather, share, and apply learnings for continuous process improvement.
Ability to adapt and work successfully with any client, partner, and program.

Responsibilities

Communicates with program attendees and manages the overall success of the attendee experience.
Supports pre-planning, execution, and post-program responsibilities.
Collaborates with clients, supplier partners, and internal team members.
Understands client/attendee interests, issues, expectations, and priorities.
Adheres to Creative Group policies regarding appropriate and professional client/attendee interaction.
Participates and consults during client discovery meetings and collaborates with the Program Manager and Web Project Specialist to translate specific client needs into registration requirements.
Actively participates in ongoing client planning calls by contributing to registration discussions.
Manages the registration database to maintain data integrity.
Produces and maintains reports and manifests as needed, understanding how this data affects program integrity.
Collaborates closely with the Program Manager and other internal team members to ensure data is continually aligned with program needs.
Works in partnership with internal departments to manage program deliverables pertaining to Web Project Specialist website build and Travel Services airline ticketing.
Partners with Project/Program Manager to provide personalized print materials based on registration data.
Manages on-site attendee experience if on-site for program execution.
Interacts directly with attendees on program-related inquiries contributing to the overall positive attendee experience.
Acts as the main contact for hotel room requirements and manages all aspects of the hotel room block including attrition deadlines, special requests, etc.
Creates timelines for tasks specific to registration in collaboration with the Program Manager.
Ensures quality, synchronicity, and on-time delivery of all program deliverables.
Interprets and manages contract terms related to aspects of the program design (i.e., transportation, attrition, activities, etc.).
Works in tandem with the Program Manager on budget and scoping management as it pertains to registration.
Reconciles final hotel room invoice and any other suppliers worked with directly.
Understands labor hours as it relates to program profitability.
Builds trust with clients, attendees, internal team, and external partners.
Leads internal registration teams.
Leads, guides, and consults internal partners on discussions related to registration.
Strives to develop process efficiencies.
Builds strong working relationships with internal and external team members.
Seeks opportunities for growth and development.
May onboard new hires to ensure that standard SOPs are followed.
Seeks feedback, absorbs, and acts in the spirit of continuous personal development.
Gathers, shares, and applies learnings for continuous process improvement.
Adapts and works successfully with any client, partner, and program.
Performs other duties as assigned.