Registration Coordinator - Part Time

The Ohio State University

2d

About The Position

The Registration Coordinator is an expert in a product, process, or service-line area, such as physician appointment scheduling, OR/admission, full-service scheduling, pre-registration and registration, insurance verification, or patient-liability determination and communication. The role provides patients and clinical staff with accurate, current information about products, services, and general procedures. It schedules return or other appointments as assigned and gathers accurate appointment, demographic, and insurance information to support clinical and financial needs, including updates to insurance and other patient details. The coordinator supports physicians and consumers by coordinating requests and addressing needs in one transaction, resolves routine and complex customer problems, and directs customers to the appropriate resource for specific questions. The role communicates regularly with clinical staff, medical secretaries, and product/service-line staff, and is expected to create a positive first impression. It uses a variety of software, including electronic medical record, scheduling and registration systems, ABN, eligibility, and document-management software.

The Revenue Cycle at The Ohio State University Wexner Medical Center provides customer service while accurately and efficiently processing patient demographic and insurance information. Its functions include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service, and cash collection. Revenue Cycle staff help ensure collection of net revenue for services rendered.

Requirements

• High school diploma or GED.
• No relevant experience required.

Nice To Haves

• 0–2 years of relevant experience preferred.

Responsibilities

• Provide patients and clinical staff with accurate, up-to-date information about products, services, and general procedures.
• Schedule return appointments and other appointments as assigned.
• Gather accurate appointment, demographic, and insurance information, including changes to insurance or other patient information.
• Coordinate physician and consumer requests and address their needs in one transaction.
• Resolve routine and complex customer problems and direct customers to the appropriate resource for specific questions.
• Communicate regularly with clinical staff, medical secretaries, and product/service-line staff to meet customer and department needs.
• Create a positive first impression.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED