Registration Coordinator, TSC

Tennessee Oncology•Summit, TN

10d•Hybrid

About The Position

The Registration Coordinator position provides medical office support including check-in and some check out functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, payments, and schedules internal appointments, etc.

Requirements

High school graduate or equivalent with GED
2 years of previous professional office experience is required.
Good verbal, listening, and written communication skills.
Ability to work productively and effectively in a fast-paced environment.
Strong organizational skills and attention to detail
Excellent customer service skills

Nice To Haves

Computer skills including Windows file management and MS Office, and e-mail experience is preferred.

Responsibilities

Answers the telephones and greets patients in a courteous, efficient manner. Routes calls/messages to appropriate discipline/department
Follows policy and procedures outlined by management to ensure standardization of processes across all clinics.
Conducts patient check-in, following policy and procedures.
Properly tracks patients in EMR for next location and ensures patients are not missed.
Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Medical Record (EMR) Including all paper/electronic documents.
Verify and update patient demographics.
Scan documents into Electronic Health Record
Collect patient photographs, scan insurance cards (and notify insurance auth coordinators), and documents/obtains signatures on necessary forms as needed.
Ensures eligible patients have proper distress screening.
Ensure accurate and timely completion of all MIPS Merit-based Incentive Payment System) requirements for providers.
Collects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit, petty cash reconciliation, and sign in sheets.
Ensures canceled/no show and missed appointments are followed up and properly documented.
Schedules internal patient appointments and makes walk-in appointments, i.e., Nurse triage.
Demonstrates excellent customer service. Responds promptly to patient, physician, manager, clinic, and other department requests.
Distribute outbound correspondence, including dictated notes and letters to referring offices.
Communicates to other staff members using Instant Messaging System
Scans documents into Electronic Medical Record
Ability to travel/float to other clinics for business needs.
Maintain and ensure confidentiality of patient information.
Adheres to all Surgical Division policies and procedures.
Other duties as assigned.