Patient Registration Coordinator (Part-Time)

BHG Careers•Aiken, SC

About The Position

The Patient Registration Coordinator serves as a welcoming first point of contact for patients and visitors, supporting patient processing and recovery services at BHG. The role registers new and returning patients, verifies demographic, identification, and insurance information, explains coverage and payment expectations, processes patient payments, and provides compassionate assistance by phone and in person. It also supports clinic administration through financial recordkeeping, reporting, documentation, inventory, and daily office operations while protecting patient privacy and helping maintain regulatory compliance. The position is part-time, scheduled Monday through Friday from 5:00 AM to 1:00 PM, with a rotating Saturday shift. The work takes place in a fast-paced clinical environment and may involve exposure to patients with substance use disorders, mental health conditions, infectious diseases, and criminal justice involvement, as well as potential exposure to bloodborne pathogens.

Requirements

High school diploma or equivalent.
One year of experience as a general office clerk, including basic math, accounting skills, and cash handling experience.
Valid driver’s license.
Experience in front desk, admissions, billing, and/or collections.
Strong customer service and interpersonal communication skills.
Accurate data entry and basic keyboarding skills.
Excellent verbal and written communication skills.
Ability to manage multiple priorities.
Ability to enforce fee collection policies.

Nice To Haves

Experience in healthcare.
Knowledge and use of typical office equipment, including a calculator, fax machine, copier, computer, telephone, postage meter, scales, and scanner, and computer programs.

Responsibilities

Welcome patients and visitors, creating a warm and professional experience.
Register new and returning patients and verify demographic, insurance, and identification information.
Verify insurance eligibility, benefits, and prior authorizations, and explain coverage and financial responsibilities to patients.
Collect copays, deductibles, and coinsurance and accurately process daily financial transactions.
Answer incoming phone calls promptly and provide helpful, compassionate support.
Build professional relationships with patients while protecting privacy and maintaining accountability.
Support compliance with applicable federal, state, and local regulations.
Prepare and distribute weekly reports and generate monthly statements when needed.
Maintain accurate financial records and help secure clinic funds.
Process third-party reimbursements, including Medicaid, when applicable.
Support office operations through filing, scanning, copying, and data entry.
Assist with census reporting and caseload tracking.
Maintain office supplies and coordinate supply orders.
Perform work-related errands, including mail delivery and bank deposits.
Use appropriate personal protective equipment when required.

Benefits

Flexible and predictable schedules, with early-in/early-out hours and no nights or Sundays.
Generous paid time off and holidays off.
Medical, dental, and vision coverage.
Life insurance and disability protection.
Competitive discretionary 401(k) match.
Quarterly bonus potential.
Incentives for certifications or licenses.
Employee Assistance Program (EAP).
Self-care and wellness services.
Exclusive discounts on various services and entertainment options.
Role-based training programs and developmental opportunities.
Clinical supervision hours and certification support.
Career advancement pathways through a leveling program.
Tuition reimbursement.