Registration Coordinator

University of Wisconsin Stout•Oshkosh, WI

22h•Onsite

About The Position

The Registration Coordinator position fits within CCDET’s data management service area. This position works on a variety of project contracts that include: Department of Children and Families (Wisconsin Works, Child Support Agencies and Child Care Agencies), Department of Health Services-Division of Medicaid Services (Functional Screeners), Department of Health Services-Division of Quality Assurance (Wisconsin Caregiver Training Project) and the Wisconsin Dementia Care Training Project. The Registration Coordinator is a key position within CCDET that monitors the Cornerstone Learning Management System (LMS), registers participants for different trainings and provides customer assistance and technical support over the telephone or through email. This position also supports the program by writing and sending LMS-related correspondence and reports, communicating with state-wide agency staff, assisting with web design and publishing, and helping to maintain and revise online courses. The role requires a high degree of accuracy, excellent critical thinking skills, attention to detail, the ability to work well in a team environment, and being a self-initiator. This full-time position will be working on the UW Oshkosh campus. The work schedule is Monday through Friday from 8:00 am to 4:30 pm.

Requirements

Experience working with Cornerstone Learning Management System (LMS) or other Learning Management System
Excellent written and verbal communication skills
Strong customer service skills
Excellent computer skills, including MS Office products
High level of problem solving and decision making
High level of critical thinking
Proofreading skills, including recognizing discrepancies, problems, and errors
Proven ability to work independently and in a team environment
Strong attention to detail

Nice To Haves

Familiarity with HTML, web design and publishing
Familiarity with university processes

Responsibilities

Develop and revise reports and online courses.
Publish reports and classes to the web.
Revise, deliver, and facilitate printed and electronic materials for workshops.
Respond to participant and stakeholder inquiries regarding workshops, registrations, and LMS functionality.
Maintain organized records of correspondence, registrations, and supporting documentation.
Create and update Nelnet webpages and Qualtrics surveys.
Use HTML for Nelnet webpage content.
Process purchases, refunds, and customer inquiries via phone or email.
Generate reports for account management and project needs.
Consult with the Qualtrics Administrator on new projects and provide technical support.
Attend CCDET All Staff meetings (as scheduled).
Maintain a working knowledge of CCDET projects.
Serve as a resource for other CCDET staff as well as partner staff, as needed.
Maintain positive working relationship with all funding sources.
Create, maintain, and verify workshop information within Cornerstone LMS.
Process participant registration and completion transactions within Cornerstone.
Provide troubleshooting and customer support in a timely manner.
Assist in maintaining the structure and security of the Cornerstone LMS database.