Registration Coordinator

OneOncology•Franklin, TN

10d•Hybrid

About The Position

The Registration Coordinator position provides medical office support including check-in and some check out functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, payments, and schedules internal appointments, etc.

Requirements

High school graduate or equivalent with GED
2 years of previous professional office experience and/or customer service experience preferred
Strong computer skills including Windows file management and MS Office, and e-mail experience
Good verbal, listening, and written communication skills
Ability to work productively and effectively in a fast-paced environment
Strong organizational skills and attention to detail
Excellent customer service skills

Responsibilities

Answers the telephones and greets patients in a courteous, efficient manner.
Routes calls/messages to appropriate discipline/department.
Follows policy and procedures outlined by management to ensure standardization of processes across all clinics.
Conducts patient check-in, following policy and procedures.
Properly tracks patients in EHR for next location and ensures patients are not missed.
Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR).
Verifies and updates patient demographics.
Scans documents into Electronic Health Record.
Collects patient photographs, scans insurance cards (and notifies insurance auth coordinators), and documents/obtains signatures on necessary forms as needed.
Ensures eligible patients have proper distress screening.
Collects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit, petty cash reconciliation, and sign in sheets.
Ensures canceled/no show and missed appointments are followed up and properly documented.
Schedules internal patient appointments and makes walk-in appointments, i.e. Nurse triage, sample drop off, etc.
Communicates information regarding Patient Engagement Portal and assists with registration process, to include sending invites.
Runs and works daily reports, such as cancel/no show, missing employer, etc.
Demonstrates excellent customer service.
Responds promptly to patient, physician, manager, clinic, and other department requests.
Communicates to other staff members using Instant Messaging System.
Scans documents into Electronic Health Record.
Other duties as assigned.
Ability to travel/float to other clinics for business needs.
Maintain and ensure confidentiality of patient information.
Adheres to all Tennessee Oncology policies and procedures.