Registration Clerk - FT Days

AVEM STAFFING RESOURCES LLC•Anadarko, OK

1d•Onsite

About The Position

This position is responsible for registering and pre-registering patients for services, obtaining necessary demographic, financial, and pre-certification/authorization information. The role serves as the first point of customer contact for general inquiries and builds business relationships with clients through prompt and accurate service. The Registration Clerk ensures excellent customer service by processing orders, communicating effectively, and resolving inquiries by coordinating with other departments. This role also involves preparing standard registration/admission forms, providing backup for other employees, and performing other requested duties.

Requirements

High School Diploma/GED.
One-year scheduling in a medical business office setting.
Excellent customer service skills.
Knowledge of health insurances and respective regulations.

Responsibilities

Greet all customers coming into the facility.
Process badges for patients and visitors.
Explain financial policies to patients.
Collect deductibles, co-insurance, and non-covered charges.
Answer all incoming calls regarding patient accounts.
Research account issues and initiate corrections.
Respond to requests from the Business Office and/or Central Business Office (CBO).
Correct errors, refer insurance issues to the Business Office and/or CBO, and ensure correct and timely billing.
Initiate outgoing telephone contact to receive payment and/or increase cash collection.
Respond to or forward non-cash business office correspondence.
Assist registration and medical records as necessary.
Prepare standard registration/admission forms for patients or transfer related tasks.
Provide backup or coverage for other employees within the department as needed.
Perform other duties as requested.