Registration Clerk I

Community Health Center of Southeast Kansas Inc•Coffeyville, KS

12h

About The Position

The Registration Clerk I provides clerical support for clinical services and ensures patient demographic information is accurate and complete so patient accounts can be processed accurately. Responsibilities may vary by clinic site. The role may be a patient's first interaction with Community Health Center of Southeast Kansas, and staff are expected to avoid creating barriers to care while preserving patient dignity and stewarding the Center's resources. The clerk supports patient registration and flow, including check-in and check-out, appointment scheduling, documentation, insurance verification, and payment processing. The position may involve work in different clinic locations or service lines according to business needs.

Requirements

High school diploma or equivalent.
Complete the Registration Clerk I competency checklist within six months of hire.
Complete Management of Aggressive Behavior (MOAB) De-escalation training within six months of hire.
Obtain Basic Life Support (BLS) through the American Heart Association (AHA) within 90 days of hire.
Demonstrate social and cultural sensitivity appropriate to an ethnically and economically diverse patient and employee base.
Communicate through appropriate channels and use the proper chain of command for patient complaints.
Handle emergency situations calmly and effectively.
Be computer literate, particularly with Microsoft Office products; use the Internet and the organization's electronic health record software system proficiently.
Maintain good interpersonal relationships with coworkers and other members of the healthcare team and organization.
Provide customer service in accordance with the organization's mission and interact courteously and respectfully with patients and family members.
Perform basic mathematics functions.
Successfully complete registration duties at the current level and actively pursue checklist completion to move to Registration Clerk II.
Meet the physical demands of sitting for long periods, using hands to finger, handle, or feel, reaching with hands and arms, and talking or hearing; occasionally lift or move up to 10 pounds.
Have the vision abilities required for close vision, peripheral vision, depth perception, and adjustment of focus.

Nice To Haves

Experience in a clinic, healthcare setting, or call setting is preferred.
For Dental Registration, a basic understanding of dental terms and appointment types.

Responsibilities

Provide timely and efficient customer service when checking patients in and out, scheduling follow-up appointments, and answering visit-related questions in person or by phone; use proper etiquette and direct questions or calls appropriately.
Oversee the waiting area, coordinate patient flow, and report issues to Practice Management.
Obtain required patient consents, updated demographic information, and other necessary documentation; follow up on document collection and accurately enter and maintain patient, demographic, insurance, and payer information.
Verify insurance coverage, identify co-pays or out-of-pocket costs, and collect necessary information to help prevent claim denials.
Collect and process patient payments and ensure accurate posting and reconciliation.
Discuss financial assistance options and ensure applications are complete and processed.
Connect patients with clinic resources, such as translation, benefits, or engagement services.
Follow clinic opening and closing procedures, including securing the building when appropriate.
For Behavioral Health Registration, add behavioral case managers to all appointments.
Perform other duties as assigned.
Maintain patient confidentiality in accordance with organizational policies and procedures and HIPAA requirements.
Pursue completion of the registration checklist to progress to Registration Clerk II.