Registration Clerk

Parkland Health•Wynnewood, OK

About The Position

The Registration Clerk provides patient-centered care and operational support to the medical team to promote an optimal patient experience. The role coordinates activities across clinical areas, supports patient flow, assists with collecting patient information and select screenings, and completes medical-office functions relevant to the assigned area. The clerk supports patients and families throughout their visits, including greeting them, answering questions, explaining wait times, and helping address their needs. The position also coordinates clinic activities, supports registration and coverage processes, schedules appointments, assists with referrals and information retrieval, handles applicable cash transactions and reconciliations, and completes charge capture and documentation. Additional duties include maintaining clinic supplies and equipment, supporting infection prevention and patient safety, and participating in quality initiatives. Depending on operational needs, the employee may be required to work at an alternate Parkland location. For Virtual Care Only assignments, duties also include patient outreach and navigation support, helping patients use electronic communication tools, documenting patient intake and encounters, and collaborating with a multidisciplinary team to improve access to care and address barriers.

Requirements

Three years of customer service experience; experience in a medical, healthcare, or health-insurance setting is preferred.
Ability to collaborate with colleagues to deliver patient/customer service that exceeds patient expectations, as measured by patient satisfaction scores.
Ability to demonstrate competency required for the applicable specialty area.
Above-average verbal communication skills for heavy public contact and written communication skills.
Familiarity with diagnostic ICD-9-CM coding and HCPCS-CPT4 procedure codes.
Working knowledge of medical terminology.
Basic clerical skills and working knowledge of standard office equipment.
Detail orientation and analytical skills to resolve registration issues involving third-party payors, physicians, patients, and systems.
Ability to solve problems within established policies and procedures.
Ability to adjust to multiple demands, shifting priorities, and rapid change.
For Virtual Care Only: ability to work collaboratively with patients with serious health conditions and barriers to care.
For Virtual Care Only: ability to recognize clinical decision-making needs and escalate them to appropriate multidisciplinary team members.
For Virtual Care Only: strength in electronic health record documentation and ability to problem-solve and escalate decision-making challenges appropriately.
For Virtual Care Only: confidence using technology, including electronic medical records, video encounters, and computer applications.

Nice To Haves

Patient registration experience.
Coursework toward accredited medical terminology.
Medical Office Assistant experience or training.
Bilingual skills.

Responsibilities

Provide patient service activities in coordination with the clinical team.
Ensure patient and family comfort, safety, privacy, and confidentiality.
Adapt work methods to accommodate patients’ physical, psychosocial, cultural, and age or developmental needs.
Greet patients and families and assist with directions, inquiries, and information.
Keep patients and families informed about wait times and other factors affecting their visits.
Stay aware of clinical-area needs to facilitate patient care and flow.
Assess the patient experience at the end of each visit to determine whether needs were met.
For Virtual Care Only: proactively contact patients using motivational interviewing and caring communication to build trust, gather information, encourage healthcare engagement, and follow up on patient-established goals.
For Virtual Care Only: help patients navigate the health system, make appointments, access advocacy and community resources, and set up electronic communication such as email or MyChart.
Coordinate clinic or area activities and facilitate business processes according to applicable standards.
Perform pre-visit activities to gather patient information from internal and external entities for the clinic team.
Check patients into the clinic and correctly identify them before performing tasks.
Review and update patient accounts to ensure registration and coverage information is complete and current.
Confirm or verify coverage as needed and refer patients for financial counseling when appropriate.
Collect upfront payments and receive, verify, and post money transactions according to cash-management procedures.
Complete daily reconciliations and ensure cash transactions are accurately handled and deposits are made daily.
Assist with internal and external appointments, referrals, and information retrieval.
Schedule appointments according to clinical-team directives and patient preferences and availability.
Perform charge capture and charge reconciliation so encounters are completed and closed promptly.
For Virtual Care Only: collaborate with a multidisciplinary team to improve access to care and reduce avoidable organizational utilization.
Document completely, accurately, legibly, and promptly, in paper or electronic systems as applicable.
Obtain applicable documentation for registration and patient visits and explain requested forms to patients.
Enter and document patient-care intake information and, for Virtual Care Only, patient encounter information.
Assist with clinic supply and equipment maintenance, stocking, inventory, and related requisitions; keep appropriate personnel informed of supply and equipment status.
Practice patient-safety measures, including hand hygiene and infection-control methods; identify, correct, or report safety hazards.
Identify equipment-maintenance needs, initiate work orders, and remove equipment from patient-care areas when appropriate.
Notify Environmental Services when additional cleaning is needed.
For Virtual Care Only: escalate critical incidents and quality-of-care concerns to the multidisciplinary team.
Participate in performance-improvement and quality initiatives and meet expected performance quality measures.