Registration Authority (RA) Technician

Mano Lani•Quantico, VA

5d•$55,000 - $72,000•Onsite

About The Position

Mano Lani is looking for RA Technicians to support the PKI Enterprise Help Desk, the only PKI Enterprise help desk in the USMC. This role provides professional, courteous certificate lifecycle support to customers worldwide, including those in tactical and deployed environments. It is a fast-paced, mission-critical position that requires in-depth knowledge of DoD/NSS PKI registration authority processes and strong customer service skills.

Requirements

Must be a U.S. citizen and able to obtain and maintain a government security clearance.
Bachelor's degree in Information Technology, Cybersecurity, or Computer Science.
CompTIA Security+ CE or equivalent DoD 8570/8140 IAM Level II baseline certification.
DoD/NSS PKI Registration Authority Certification required.
DoD/NSS Key Recovery Agent Certification required.
Experience with or knowledge of DoD/NSS PKI RA/LRA Auditor processes.
Experience with enterprise PKI help desk operations in a DoD environment.

Nice To Haves

Experience with NEATs, TMS, and Purebred mobile credential systems.
Familiarity with Remedy/E-ITSM ticketing and MCCOG SharePoint environments.
Experience supporting simultaneous NIPR and SIPR certificate operations.

Responsibilities

Perform certificate issuance, revocation, and key recovery operations for DoD/NSS NIPRNet and SIPRNet PKI customers.
Provide Level I PKI Help Desk support; route complex issues to Network Operations as required per the incident handling matrix.
Execute PIN resets for CAC and SIPRNet tokens; support Purebred and mobile device PKI certificate enrollment and troubleshooting.
Manage production and issuance of USMC Alternate Tokens via NEATs and DoD/NSS SIPRNet tokens via the Token Management System.
Execute certificate revocation within required timeframes; perform certificate disposition for USMC casualties.
Maintain daily physical and electronic records of all RA certificate activities as required by the DoD RA/LRA CPS and NSS RPS.
Submit and update Remedy tickets per established service level metrics; maintain SharePoint lists and databases for token and certificate lifecycle tracking.
Support creation and removal of LRAs; assist with LRA and Trusted Agent PKI training and outreach activities.
Assist Program of Record application owners with integration of Marine Corps PKI enabling technologies.
Perform operational testing of new token types, certificate types, and Token Management System updates.
Resolve customer PKI issues promptly to minimize downtime; coordinate with MCCOG sections, external USMC organizations, and other DoD agencies as needed.