Local Registration Authority Agent

Edgewater Federal Solutions, Inc. • Albuquerque, NM

2d • Onsite

About The Position

Edgewater Federal Solutions is seeking a Local Registration Authority Agent to support a national laboratory. The successful candidate shall provide end-user support with processes for managing and delivering services that are ITIL® conformant. You shall resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment). Additionally, support multi-user rooms (e.g., Skype rooms, classrooms) and video and collaborative technologies and provide tactical-support personnel for the services described below.

Requirements

• BS/BA in relevant discipline plus a minimum 2 years, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties. Related experience may be substituted for relevant education and vice versa
• Must have an active U.S. Dept. of Energy Clearance
• U.S. Citizenship is required.
• Must have a working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications.
• Minimum of two years’ experience in IT Support
• Intermediate-to-advanced MS productivity suite & collaborative applications expertise (e.g. Office, Access/SQL, Visio, SharePoint, etc.)
• Intermediate-to-advanced desktop support & trouble shooting skills for Windows, (includes both classified & unclassified support)
• Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer).
• Ability to type 35 WPM

Nice To Haves

• 3 years’ Experience in the current customer environment
• Experience with ServiceNow.
• Experience with KCS methodology.
• Any additional requirements determined by the Service Manager.
• Ability to type 50+ WPM

Responsibilities

• Issue PKI cards for classified networks.
• Verify the identity of PKI applicants
• Work with the team to implement the PKI technology, tools and processes and help resolve issues.
• Apply IT skills and experience to optimize processes related to IT tools and back-end systems
• Work with the Department of Energy's (DOE) National Nuclear Security Administration's (NNSA) Information Assurance Response Center (IARC).
• Perform duties related to lost or inactive cards.
• Act as a backup for other classified PKI services.
• Provide excellent customer service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level