Registration Associate – Albany Memorial Hospital - Full Time Rotating Shift

Trinity Health•Albany, NY

22h•$17 - $23

About The Position

The Registration Associate (Representative I - Patient Access) provides patient-focused customer service and performs outpatient and/or inpatient registration and insurance verification. The role collects patient financial liability payments and ensures patients meet financial requirements, including Medicare medical necessity, payer pre-certifications, and referrals. It also provides general information to hospital users, patients, families, and physician offices. The associate researches, collects, and analyzes information; identifies opportunities and develops solutions; collaborates on performance improvement activities; and distributes analytical reports. The role uses multiple system applications to analyze information, create reports, and develop educational materials while following applicable policies and processes that prioritize quality, confidentiality, and safety. It also compiles and analyzes operational data, prepares detailed summaries and graphical presentations, identifies trends, and recommends practical options to support leadership decision-making. The position requires a two-week training period, Monday through Friday, 8:00 a.m. to 4:30 p.m. Holiday and/or weekend rotation is required. The stated pay range is $17.25–$22.54 per hour, with pay based on experience, skills, education, and location.

Requirements

High school diploma or equivalent.
At least one year of customer service experience.
HFMA CRCR or NAHAM CHAA certification required within one year of hire.
Medical terminology.
Knowledge of diagnostic and procedural coding.
Insurance verification experience, with the ability to explain benefits and secure necessary authorizations.

Nice To Haves

Patient Access experience is preferred.

Responsibilities

Provide patient-focused customer service.
Perform outpatient and/or inpatient registration and insurance verification.
Collect patient financial liability payments.
Ensure patients meet financial requirements, including Medicare medical necessity, payer pre-certifications, and referrals.
Provide general information to hospital users, patients, families, and physician offices.
Research, collect, and analyze information; identify opportunities; develop solutions; and lead issues through resolution.
Collaborate on performance improvement activities related to program efficiency and patient experience.
Distribute analytical reports.
Use multiple system applications to perform analysis, create reports, and develop educational materials.
Research and compile information for ad-hoc operational projects and initiatives.
Synthesize and analyze data; prepare detailed summaries and graphical presentations illustrating trends and recommending practical options or solutions.
Use program and operational data and measurements to demonstrate progress, return on investment, and impacts.
Maintain knowledge of applicable laws, regulations, compliance requirements, policies, procedures, and guidelines, and adhere to safe, ethical, and professional work practices.
Demonstrate knowledge of departmental processes and procedures and acquire new knowledge as needed.