Registration and Scheduling Coordinator

Trinity Health•Columbus, OH

1d•Onsite

About The Position

The Registration and Scheduling Coordinator is responsible for coordinating patient registration, scheduling, and business office functions. This role ensures the collection of accurate and complete demographic, clinical, and insurance information when scheduling patients for outpatient rehab services. Additionally, the coordinator performs registration activities, including real-time eligibility verification, informs patients of co-pays, deductibles, and co-insurance amounts, and collects payments. They also provide patients with instructions for visit preparation, print and mail patient itineraries and necessary forms if lead time permits, and obtain and process signed physician orders to ensure complete and accurate clinical documentation for care delivery.

Requirements

High school graduate or GED is required.
Two or more years' experience in physician's office, clinic, hospital business office, financial service setting or related area with customer service and collection of data and funds preferred.

Nice To Haves

Associate degree or equivalent demonstrated work experience in lieu of degree preferred.

Responsibilities

Performs activities that relate to patient scheduling, registration, real-time eligibility verification, medical order processing and dissemination of patient information.
Determines proper scheduling requirements and/or limitations to requested service and scheduling resources (equipment, staff, room, etc) in a timely manner to ensure customer satisfaction, maintain patient flow and appropriate utilization of the service area.
Coordinates add-on and same-day appointments with the department as required.
Ensures accurate treatment sequencing with minimal delays while maximizing therapist productivity.
Provides patient, family and physician office education during scheduling process to inform them of preparations needed for treatment and any additional diagnostic testing (MBS for some Speech Therapy services) and proper scheduling instructions.
Communicates with therapists to ensure an accurate schedule and that all patient charts are properly distributed.
Obtains signed physician orders for all services from physicians/offices or advises patient they must present a physician's order on the date of service.
Maintains an accuracy rating which meets standards set by MCHS registration department.

Benefits

Medical, dental, and vision with coverage starting on day one.
Retirement savings account with employer match starting on day one.
Generous paid time off programs.
Employee recognition programs.
Tuition/professional development reimbursement starting on day one.
RN to BSN tuition 100% paid at Mount Carmel’s College of Nursing.
Relocation assistance (geographic and position restrictions apply).
Employee Referral Rewards program.
DailyPay - ability to see how much you’ve made every day and transfer your money any time before payday.
Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.