Registration and Enrollment Specialist - Float

Multnomah County • Gresham, OR

4d • $28 - $34 • Hybrid

About The Position

The Registration and Enrollment Specialist is a float role in Multnomah County’s Health Department, serving as an initial point of contact for clients at Health Centers. The specialist helps clients navigate healthcare and enrollment programs, assesses eligibility, maintains accurate records, and connects clients with financial and community resources. The position serves diverse communities and may float among health center clinics based on coverage needs. Its main location is East County Health Center in Gresham, Oregon, and hybrid telework is available; employees must reside in Oregon or Washington.

The position requires the ability to become a Certified Assister through the Oregon Health Authority, including passing a criminal background check that may involve fingerprinting. The incumbent must maintain active State of Oregon assister status through annual training and required certification exams for the Oregon Health Plan and Oregon Health Insurance Marketplace. This regular, represented, non-exempt position is overtime-eligible and is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

• Education or training equivalent to an associate degree.
• At least 1–2 years of professional work experience conducting in-person client interviews to obtain sensitive, confidential personal, family, and financial information.
• Ability to become a Certified Assister through the Oregon Health Authority and pass the required criminal background check, which may include fingerprinting.
• Ability to complete mandatory annual training and pass required certification exams for the Oregon Health Plan and Oregon Health Insurance Marketplace.
• Must reside in Oregon or Washington.
• Submit a completed online application, a resume demonstrating minimum qualifications, and a cover letter explaining interest and alignment with minimum and preferred qualifications.

Nice To Haves

• Experience working with targeted groups and ethnically and culturally diverse populations.
• Understanding of Medicare and Medicaid rules and regulations.
• Exceptional customer service skills.
• Previous direct service experience working with clients.
• Experience using Epic EHR (Electronic Health Record).

Responsibilities

• Conduct in-person and phone interviews to assess client needs, explain program rules, and determine eligibility for the Oregon Health Plan, Medicare, ScreenWise, Reproductive Health, and sliding fee discount programs.
• Maintain accurate client records, advocate for client needs, and follow up with individuals and state agencies to submit required documentation and maintain ongoing eligibility.
• Advocate for vulnerable clients facing benefit denials and collaborate with interpreters to ensure accessible communication.
• Conduct in-person community outreach to facilitate Oregon Health Plan enrollment.
• Answer inbound eligibility calls and connect individuals with financial and community resources.
• Maintain accurate client financial data in Epic so appropriate discounts are applied.
• Manage Epic Workqueues by investigating registration errors, correcting patient records, and contacting patients to collect missing information.
• Review records and scrub data to identify discrepancies and ensure adherence to standardized processes and measurable KPI metrics.
• Respond to inquiries from clients, medical providers, and clinic staff about program eligibility and insurance coverage.
• Maintain active State of Oregon assister status by completing mandatory annual training and passing required Oregon Health Plan and Oregon Health Insurance Marketplace certification exams.
• Support the public during inclement weather, natural disasters, or other community emergencies; employees may be reassigned to emergency-response roles as needed.

Benefits

• Employer-funded retirement savings.
• Health and dental insurance at very low cost to full-time employees and their dependents.
• Paid parental leave.
• Wellness programs.
• Focus on work-life balance.
• Overtime eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree