Registration and Enrollment Specialist - Float

Multnomah County•Gresham, OR

3d•Hybrid

About The Position

The Registration and Enrollment Specialist is a community-facing Health Department employee who serves as an initial point of contact for clients at Multnomah County Health Centers. In this float role, the employee conducts eligibility interviews, helps clients understand and access health coverage and discount programs, maintains accurate records, and provides follow-up and advocacy. The position serves diverse communities and requires travel between health center clinics based on coverage needs. The main location is East County Health Center in Gresham. The position is eligible for hybrid telework, but the employee must reside in Oregon or Washington. This is a regular, represented, non-exempt position eligible for overtime. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The listed pay range is $27.64–$33.99 per hour. The employee must become a Certified Assister through the Oregon Health Authority, including passing a criminal background check that may involve fingerprinting.

Requirements

Education or training equivalent to an associate degree, or an evaluated combination of relevant education, training, experience, volunteering, and transferable skills.
At least 1–2 years of professional work experience conducting in-person client interviews to obtain sensitive, confidential personal, family, and financial information.
Ability to become a Certified Assister through the Oregon Health Authority.
Ability to pass a criminal background check, which may include fingerprinting.
Ability to reside in Oregon or Washington.

Nice To Haves

Experience working with targeted groups and ethnically and culturally diverse populations.
Understanding of Medicare and Medicaid rules and regulations.
Exceptional customer service skills.
Previous direct service experience working with clients.
Experience using Epic EHR (Electronic Health Record).

Responsibilities

Conduct in-person and phone interviews to assess client needs, explain program rules, and determine eligibility for the Oregon Health Plan, Medicare, ScreenWise, Reproductive Health, and sliding fee discount programs.
Maintain accurate client records, advocate for client needs, and follow up with clients and state agencies to submit required documentation and maintain ongoing eligibility.
Advocate for vulnerable clients facing benefit denials and collaborate with interpreters to ensure accessible communication.
Conduct in-person community outreach to facilitate Oregon Health Plan enrollment.
Respond to inbound eligibility calls and connect individuals with financial and community resources.
Maintain accurate client financial data in Epic so appropriate discounts are applied.
Manage Epic Workqueues by investigating registration errors, correcting patient records, and contacting patients to collect missing information.
Review records and scrub data to identify discrepancies and adhere to standardized processes and KPI metrics.
Respond to inquiries from clients, medical providers, and clinic staff about program eligibility and insurance coverage.
Maintain active State of Oregon assister status by completing annual training and passing required certification exams for the Oregon Health Plan and Oregon Health Insurance Marketplace.
Float between health center clinics based on coverage needs.
Participate in county emergency response duties when reassigned to support critical community needs.