Reg & Adjustments Officer
About The Position
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. Alberta Justice helps ensure all Albertans can live in safe and resilient communities while having access to a fair and innovative justice system. Working alongside its partners in law enforcement, family justice, health, the judiciary, the criminal justice system and other stakeholders, the ministry has a direct or shared responsibility in all elements of the justice system in Alberta. The Family Support Order Services (FSOS) Branch, Courts and Justice Services Division (CJS) helps families achieve their court ordered support obligations. We are committed to providing fair, impartial, supportive, informative and courteous service. The Registrations and Adjustment Unit is currently looking to fill the following position with an individual who is willing and able to support the Program's mission of helping families registered with the Program meet their court ordered support obligations. This position will support the Maintenance Enforcement Program (MEP).
Requirements
- High school diploma with a minimum of four years related experience in customer support (banking/call-center/book-keeping) and/or administrative support roles.
- Microsoft 365 Office Suite (word, excel, outlook) proficiency.
Nice To Haves
- Experience in applying court orders.
- Experience analyzing Section 7 expenses (MEP Act).
- Experience reviewing and processing bankruptcy correspondence.
- Experience working with Registration Wizard.
- Experience working with MIMS.
- Experience working in Excel (calculations, statistics).
- Experience drafting, editing providing, client correspondence.
Responsibilities
- Providing specialized financial account adjustment services, including interpreting Alberta and out‑of‑province court orders, analyzing financial statements, and reconciling complex child‑support accounts in accordance with legislation and standardized procedures.
- Performing detailed recalculations, preparing Excel breakdowns, conducting account reviews for senior officials, and using government databases to validate balances.
- Managing ongoing adjustments such as incentive credits, cost‑of‑living changes, income variations, interest calculations, offsets, and currency conversions for interjurisdictional enforcement.
- Reviewing financial and legal documents, monitoring files using various systems, determining the impact of new information, recommending corrective actions, and maintaining accurate documentation while upholding fairness and confidentiality.
- Delivering comprehensive client services to internal and external stakeholders, resolving financial concerns, explaining adjustments, and ensuring compliance with court orders through clear communication.
- Accurate data entry in MIMS, registration of files and affidavits, and recommending next steps for enforcement units.
- Processing registrations, affidavits of arrears, currency conversions, and out‑of‑province court orders, while meeting production targets and preparing statistical reports.
- Serving as a first point of contact for clients and partners, performing account reconciliations, and verifying child‑status eligibility.
- Supporting staff training, system testing, processing out‑of‑system payments, Section 7 expenses, EII updates, and managing bankruptcy files—tasks that range from routine to highly complex and carry significant financial and legal impact.
- Analyzing and interpreting data received from a registration package provided by the client.
- Analyzing and interpreting information from a court order and entering necessary data into an internal computer program (MIMS) to set up client files.
- Interpreting court orders and relevant documentation to determine and process complex account adjustments & reconciliations.
- Resolving and reconciling complex accounting discrepancies on affidavits and Inter-Jurisdictional documents.
- Analyzing and interpreting Alberta and Out of Province court orders and financial statements.
- Completing adjustments for balances owing and provide detailed explanations using Microsoft Office 365 Excel.
- Conducting currency conversion, as necessary.
- Monitoring and adjusting files requiring ongoing adjustments including incentive credits, costs of living adjustments, etc.
- Providing courteous and professional customer service via telephone or written correspondence.
- Analyzing Section 7 expenses.
- Reviewing and processing bankruptcy correspondence.
- Entering data into the Registration Wizard.
Benefits
- Public Service Pension Plan (PSPP)
- Management Employees Pension Plan (MEPP)
- Alberta Public Service Benefit Information
- Professional learning and development
- Positive workplace culture and work-life balance.
- Leadership and mentorship programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
