Registrar

DCH Health System•Tuscaloosa, AL

21h•Onsite

About The Position

The Registrar is responsible for the efficient, orderly and expeditious pre-admission and admission of patients. This role involves accurately entering patient financial and personal demographics into the computer system, obtaining necessary signatures and documentation, and verifying insurance benefits and coverage. The Registrar must also obtain any required pre-certifications, referrals, or authorizations, communicate financial responsibilities to patients, and adhere to Front End Collections Policies. Effective communication skills are essential for interacting with patients, physicians, hospital staff, and other customers. The position requires maintaining performance, patient, and employee satisfaction standards, as well as adhering to compliance requirements and DCH Behavioral Standards. Use of electronic mail, time and attendance software, learning management software, and the intranet is expected. All DCH Health System policies and procedures must be followed, and other duties as assigned will be performed.

Requirements

High School graduate or equivalent.
Good clerical skills including ability to type 20 wpm and computer experience preferred.
Ability to work well with others in a courteous manner in stressful situations.
Excellent telephone and customer service skills required.
Healthcare experience and understanding of basic medical terminology preferred.
Must be able to read, write legibly, speak, and comprehend English.
Maintain patient confidentiality 100% of the time.
Hearing and vision must be normal or corrected to within normal range.
Physical presence onsite is essential.

Nice To Haves

Computer experience preferred.
Healthcare experience and understanding of basic medical terminology preferred.

Responsibilities

Enters patient financial and personal demographics in the computer in an accurate and timely manner
Obtains appropriate signatures and copies and/or scans all identification and healthcare coverage presented. Documents reasons if this information is not attainable.
Verifies and documents insurance benefits and coverage. Obtains any required pre-certifications, referrals or authorizations for all patients based on benefits/requirements/contractual agreements. Communicates this information and financial responsibility to the patient/guarantor.
Follows Front End Collections Policies
Ability to communicate orally and in writing effectively with patients, physicians, hospital based personnel and all other customers.
Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
Performs compliance requirements as outlined in the Employee Handbook
Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
Requires use of electronic mail, time and attendance software, learning management software and intranet.
Must adhere to all DCH Health System policies and procedures.
All other duties as assigned.