Registrar

DCH Health System•Tuscaloosa, AL

16d•Onsite

About The Position

The Registrar is responsible for the efficient, orderly and expeditious pre-admission and admission of patients. This role involves accurately entering patient financial and personal demographics into the computer system, obtaining necessary signatures and documentation, and verifying insurance benefits and coverage. The Registrar must also obtain required pre-certifications, referrals, or authorizations, and communicate financial responsibilities to patients. Adherence to Front End Collections Policies, DCH Standards, and DCH Behavioral Standards is crucial, ensuring patient and employee satisfaction, compliance, and safety. The position requires effective communication, both oral and written, with patients, physicians, and hospital personnel. Use of electronic mail, time and attendance software, learning management software, and the intranet is expected, along with strict adherence to all DCH Health System policies and procedures.

Requirements

High School graduate or equivalent.
Good clerical skills including ability to type 20 wpm and computer experience preferred.
Ability to work well with others in a courteous manner in stressful situations.
Excellent telephone and customer service skills required.
Healthcare experience and understanding of basic medical terminology preferred.
Must be able to read, write legibly, speak, and comprehend English.
Mental capability to maintain patient confidentiality 100% of the time.
Hearing and vision must be normal or corrected to within normal range.
Physical presence onsite is essential.

Nice To Haves

Computer experience preferred.
Healthcare experience and understanding of basic medical terminology preferred.

Responsibilities

Enters patient financial and personal demographics in the computer in an accurate and timely manner.
Obtains appropriate signatures and copies and/or scans all identification and healthcare coverage presented. Documents reasons if this information is not attainable.
Verifies and documents insurance benefits and coverage. Obtains any required pre-certifications, referrals or authorizations for all patients based on benefits/requirements/contractual agreements.
Communicates insurance information and financial responsibility to the patient/guarantor.
Follows Front End Collections Policies.
Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
Performs compliance requirements as outlined in the Employee Handbook.
Adheres to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
Requires use of electronic mail, time and attendance software, learning management software and intranet.
Adheres to all DCH Health System policies and procedures.
All other duties as assigned.