Registrar - Surgical Associates, Bentonville

Freeman Health System • Bentonville, AR

4d • Onsite

About The Position

This position is responsible for the registration of patients presenting to Northwest Medical Center. The Registrar conducts patient interviews to obtain registration information, completes required forms, and obtains signatures. They initiate the financial counseling process, collect monies owed, verify insurance at the point of service, and calculate patient estimates. The Registrar serves as the focal point for all initial communications for Northwest Medical Center.

Requirements

• High school diploma or GED required.
• Ability to perform all responsibilities of the scheduler as needed to ensure continuous scheduling coverage.
• 1+ year of scheduling, administrative support, or clerical experience (healthcare or service operations preferred).
• Proficiency with Microsoft Office (Outlook, Excel, Word) and ability to learn new systems quickly.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Strong customer service skills and professional communication (phone, email, and in-person).
• Minimum of 6 months customer service required.
• Knowledge of computers, and other standard office equipment required.
• Ability to type a minimum of 35 words per minute required.

Nice To Haves

• Medical office experience preferred.

Responsibilities

• Accurately obtains all required information to perform registration of patients for all services.
• Engages with all areas of patient access: ED, Outpatient, Surgery, and Financial Counseling.
• Assists Supervisor with daily reports relating to accuracy of information obtained in the registration process.
• Actively identifies trends and offers solutions.
• Coordinates Training and orientation documentation with direction of supervisor.
• Maintains the employee schedule with direction of supervisor.
• Assists in candidate selection and peer interviews.
• Appropriately obtains authorizations and verifications for services and enters into system.
• Obtains accurate insurance information for billing purposes.
• Successfully obtains co-payments for services rendered or to be rendered.
• Correctly collects and receipts payments.
• Completes all required data for financial services.
• Effectively communicates with customers.
• Assists customers with inquiries.
• Assertively demonstrates ability to meet production standard of collection goals for NWMC.
• Consistently refers uninsured and underinsured patients to financial assistance.
• Efficiently utilizes resources and supplies.
• Proficiently utilizes computer system to access patient information, email, and other required systems.

Benefits

• Health, vision, dental insurance
• Retirement with employer match
• Wellness program with discounts to Health Insurance or Cash Bonus with Participation
• Milestone payments with longevity of employment
• Paid time off (PTO) or Flex time off (FTO)
• Extended Sick pay
• Learning Center designated only for Freeman Family members
• Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED