Back Office Assistant [Surgical Associates]

North Florida Surgeons, P.A.•Jacksonville, FL

12d•Onsite

About The Position

Excellent opportunity available to join a busy progressive Ear, Nose, & Throat surgery practice seeking a full-time Back Office Assistant to join it’s Jacksonville team. The Back Office Assistant provides front office team support which includes: greeting patients, check in/out, patient information verification, insurance verification, collect co-pays, and schedule appointments.

Requirements

Must be dynamic, energetic, and detail oriented
We are looking for a self-starter possessing strong interpersonal and organizational skills.
The applicant must have excellent verbal and written communication skills and the ability to multi-task
Complies with all Federal, State, HIPPA, and OSHA guidelines as well as organizational policies and procedures
Proficiency in Microsoft office software, especially Excel, Outlook, Word
Ability to support and implement new ideas and technology in daily workload to improve practice workflow
Must demonstrate superior customer service skills and communicating with patients in a courteous, professional, cooperative and respectful manner
Must provide two professional references including preferred mode of contact.
Ability to Commute: Jacksonville, FL 32216 (Required)

Nice To Haves

Prior medical/healthcare experience with at least one major EMR/EHR system, Availity, and familiarity with methods involved in obtaining prior authorizations and insurance eligibility is preferred
Athenahealth: 1 year (Preferred)

Responsibilities

To welcome introduce patients into the practice by way of in-person visits, telephones, referrals, and electronic communications
Schedules appointments following established office protocols
Verifies patient insurance benefits, and eligibility and has clear understanding of co-payments, co-insurance, and deductibles
Demonstrate ability to correctly communicate benefits to patients.
Obtains and assures appropriate referrals are received prior to patient visits, including consultations (new and follow-up from hospital)
Posts charges accurately to patient accounts utilizing prior basic knowledge of CPT Codes, ICD10 codes and modifiers
Collect and post patient co-payments, co-insurance and deductibles at time of service as well as any patient outstanding balances.
Establish performance standards for work assignments, monitor work status and progress including goals and objectives by aligning people and projects to achieve initiatives
Maintain an orderly and efficient office routine by prioritizing work activities, evaluating effectiveness and modifying activities if necessary
Answer patient calls, letters and other correspondence as appropriate in an acceptable time frame
Maintain accurate personnel records and files pertaining to physician clinic and surgery calendars/schedules