Lake Eye Associates - Surgical Counselor

US Eye•Leesburg, FL

14h•Onsite

About The Position

Lake Eye Associates is seeking a Surgical Counselor to join their team. This role is crucial in ensuring a smooth surgical experience for patients, acting as the primary liaison between patients, clinical staff, and the financial team. The Surgical Counselor will educate patients on procedures, lens options, and financial responsibilities, while meticulously managing scheduling and necessary paperwork. This position requires exceptional customer service skills and the ability to build strong relationships with patients undergoing cataract and refractive surgery.

Requirements

A high school graduate or equivalent
Exceptional people-skills
Thorough communication skills
Demonstrated ability to follow oral and written instructions.
Demonstrated knowledge of material, methods, instruments, and equipment.
Demonstrated ability to read, write and perform mathematical calculations.
Must be able to maintain a high degree of confidentiality.
Ability to multi-task, work in a fast-paced environment and manage time accordingly to meet deadlines and requirements of the organization.
Ability to follow instructions, work well with others and alone with minimal supervision.
Ability to document in both a technical and easy to understand manner.
Demonstrated knowledge of medical and surgical terminology.
Demonstrated professional mannerism and attire.
Demonstrate ability to counsel and educate patients surgical procedures and lens options.

Responsibilities

Maintain a customized, concierge level of customer service for our surgical patients.
Educate patients on surgical procedures, appropriate lens options and pricing based off physician recommendations, and explain how these options fit with the patient’s lifestyle goals.
Works with the financial team to ensure they have the appropriate information needed to obtain insurance authorizations and collect any patient financial responsibilities.
Assists patients with setting up payment plans, and collects all co-pays, co-insurances, surgical deposits, and full amounts.
Stay in constant communication with the patient of any insurance or scheduling updates.
Schedules all ASC surgeries, preoperative, and post-operative appointments according to physician scheduling protocols.
Coordinates all financial and scheduling paperwork prior to surgery.