Registrar

Mercy Cedar Rapids•Baltimore, MD

About The Position

This position supports Mercy’s philosophy of patient-centered care by demonstrating the “Mercy Touch” with patients, families, visitors, physicians, office staff, coworkers, and others through the practice of Service Excellence Performance Standards. The Registrar initiates accurate and complete patient registrations, makes required edits, and follows up when registration information is missing. The role requires maintaining patient privacy and confidentiality. The Registrar also helps maintain departmental operations, responds to potential emergencies, supports volunteers and new staff, and performs registration functions during disaster situations. The position may cover the night operator when needed.

Requirements

Proficient in operating computers, calculators, filing systems, copy/fax machines, and telephone systems.
Excellent interpersonal skills.
Excellent written and verbal communication skills.
Excellent public relations and human relations skills; exemplifies The Mercy Touch.
Excellent organizational and time-management skills.
Critical thinking and attention to detail.
Good judgment.
Handle confidential information with discretion and diplomacy.
Commitment to lifelong learning and willingness to learn or upgrade skills related to duties.
Ability to handle emergency situations.
Ability to work with volunteer staff.
Flexibility and dependability, and ability to work well with a wide variety of individuals and leadership styles.
Ability to work with minimal to no supervision.
High school diploma or equivalent preferred.

Nice To Haves

Knowledge of EPIC software.
Proficiency in Microsoft Office products.
Medical terminology, other healthcare experience, and cash handling experience.

Responsibilities

Initiate patient records by interviewing patients or their representatives and entering new information or verifying information from a prior record.
Ensure registrations are complete and initiate follow-up when information is missing or the registration cannot be completed.
Contact insurance companies when required to obtain admission certification.
Recognize possible emergencies and alert the triage nurse or trauma center nurse.
Maintain departmental functions when the computer is not operating.
Maintain patient records by discharging, editing, transferring, and completing other necessary functions.
Cover for the night operator when that person is out of the area, handling calls and emergencies as needed.
Perform registration functions during a disaster situation.
Preregister patients and work on preregistration when possible.
Work with volunteers and assist them when needed.
Participate in training new registrars and support new staff during orientation.
Follow Mercy safety guidelines, carry out job-specific safety duties, and promptly report unsafe conditions, situations, incidents, and injuries.
Maintain awareness of patient privacy and confidentiality.