Registrar Student System User Process & System Training Specialist

Broward College • Austintown, OH

3d • $44,907 - $53,327 • Onsite

About The Position

Under limited supervision, this position supports the Sr. Director of Compliance and Training with the design, development, and delivery of business-process and system-training programs for the college community. The specialist develops user guides and training materials and creates and maintains a training resource SharePoint site that supports collaboration with functional and technical teams. The role helps ensure system integrity, assists with internal audits of business processes, and provides initial and refresher training to improve process efficiency, student-record accuracy, and achievement of business goals.

The specialist serves as a functional expert for registrar systems, including the Student Information System (SIS), related software, and reporting tools. They create and deliver training for faculty and staff, maintain end-user documentation, review workflows for improvement, support compliance with applicable laws and college policies, and help maintain accurate student records. The position works across the Registrar's office, academic and student services departments, IT, and other functional partners.

This is a full-time temporary, non-exempt position classified as Professional Technical Staff. It is based at the Weston Center, works 40 hours per week on the first shift, and has a Monday–Friday schedule with weekends and varying hours also noted. The listed salary range is $44,907–$53,327, commensurate with education and experience.

Requirements

• Bachelor’s degree in a related field, such as educational administration, business administration, or information systems.
• Two years of experience with process development, data analysis, and report generation.
• An equivalent combination of education and experience may be considered.
• Experience with higher-education software such as Banner, Workday, or PeopleSoft.
• Experience in a registrar's office, admissions, or enrollment management at a postsecondary institution.
• Knowledge of higher-education regulations, including FERPA.
• Experience managing student information systems and resolving business challenges in a registrar's office or another higher-education administrative role.
• Strong understanding of database management and working knowledge of software systems used by the college to support students.
• Expertise using and training others on complex database systems.
• Experience with software testing and writing technical documentation.
• Demonstrated experience designing and delivering system and process training for diverse audiences.
• Excellent written and verbal communication, interpersonal, and presentation skills, including the ability to explain technical information clearly to non-technical users.
• Strong project management and organizational skills, including the ability to manage multiple projects and deadlines.
• Ability to resolve challenges to the satisfaction of the parties concerned.
• Strong analytical, leadership, and problem-solving skills, with keen attention to detail.
• Successful completion of the required background screening process.
• Completion of an I-9 form and provision of documentation of identity for employment purposes.

Nice To Haves

• Prior supervisory or training experience.

Responsibilities

• Design and create training curricula, manuals, job aids, and other resources for faculty and staff on the SIS, registrar-related technologies, and processes.
• Create and maintain a training website that houses staff resources and supports onboarding new employees.
• Deliver training in live workshops, online tutorials, and on-demand videos.
• Coordinate with academic departments and other units to schedule and conduct training for new and existing employees.
• Serve as a functional expert for registrar systems, SIS, related software, and reporting tools.
• Review business practices and workflows to identify deficiencies and opportunities to improve effectiveness.
• Develop and maintain technical and process documentation for end users.
• Research current laws affecting Registrar's office operations to help ensure procedures and systems meet applicable legal requirements.
• Evaluate training programs and documentation by soliciting user feedback and monitoring support requests.
• Act as a liaison among the Registrar's office, academic and student services departments, IT, and other functional partners to promote consistent understanding and application of system procedures and workflows.
• Participate in cross-functional process needs assessments and stay current on higher-education technology and training tools.
• Educate users about federal and state regulations, especially FERPA, and consistent application of college policies related to SIS processes.
• Assist with data audits to maintain the accuracy and integrity of student records.
• Serve as a point of escalation for process issues and functional discrepancies.
• Collect and analyze training-related metrics to measure effectiveness and identify areas for improvement.
• Perform other duties as assigned.

Benefits

• Affordable, high-quality medical, dental, and vision insurance.
• Retirement options through the Florida Retirement System Pension Plan or Investment Plan.
• Wellness program.
• Vacation and paid time off.
• Winter and spring breaks off.
• Paid parental leave.
• Tuition assistance and tuition reimbursement for employees and family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level