Registrar Specialist

University of North Texas System•Denton, TX

26d•Hybrid

About The Position

The Registrar's Office provides support services to students, faculty, staff and other constituents in the areas of academic advising support programs, course scheduling, enrollment, degree verification, transfer articulation, test credit, athletic certification and maintenance of student academic records, as well as handles state and federal reporting. We recognize our responsibility to foster an open, welcoming environment where students, faculty, and staff of all backgrounds can collaboratively learn, work, and serve. The university has a generous benefits, leave and perks package that includes flexible hours and remote work arrangements, tuition scholarships for employee and immediate family, and recreational resources and activities. UNT is located in Denton, Texas, a growing city with a small-town feel and a thriving arts and music scene centered on its downtown Square and is connected by highways and light rail to the major transportation hubs and big-city attractions of Dallas and Fort Worth, about 40 miles away. UNT’s proximity to these major metropolitan centers ensures that our new colleague will be able to access a wide range of activities and cultural experiences. This position supports records and registration and is responsible for the maintenance and coordination of student records within various software platforms and student information systems, ensuring the accuracy and integrity of academic data. This role requires direct interaction with students, former students, faculty, and staff, processing data-driven requests, and ensuring compliance with a range of institutional, state, and federal regulations. This position requires a detail driven critical thinker who thrives in a fast-paced environment and is skilled in using various software platforms to provide accurate, timely support. This position provides crucial front-line interactions with students, faculty and staff through targeted communications and documentation related to student records and office procedures.

Requirements

Associate's degree and one year of office administration experience; or any equivalent combination of education, training and experience.
Skill in telephone etiquette and courteous communication with public, verbally and in writing.
Ability to evaluate facts or situation to route calls/customers appropriately.
Strong customer service skills.
Basic MS Office skills.
Skill in the operation of a variety of office machines including, personal computers, telephones and copiers, filing and recordkeeping, English composition, grammar, spelling and punctuation and basic math.
Knowledge of standard office policies and procedures.

Nice To Haves

Quality customer service skills, responsible, dependable, and professional.
Excellent verbal and interpersonal skills.
Dedication to customer satisfaction by providing timely and accurate services.
Flexibility to change tasks quickly.
Bachelors Degree.
Supplemental pay for fluent Spanish-speaking staff.

Responsibilities

Serve as front line contact for customer inquiries through multiple software systems, providing professional guidance and support.
Provide interpretation of academic policies and procedures to students, faculty, and staff, and by serving as a knowledgeable resource on PeopleSoft functionality and student records workflows.
Interpret and comply with applicable policies at the state, federal, and university level when resolving and responding to customer requests and inquiries.
Collaborate across departments to resolve customer issues and improve workflow and determine need for escalation of complex or time sensitive inquiries.
Rapidly learn a variety of complex software systems and establish technical proficiency to process, research, and respond to customer requests.
Analyze request patterns and provide feedback on potential process improvements.