Eagle Lake Registrar & Office Manager

The Navigators • Colorado Springs, CO

3d • $19 - $30 • Onsite

About The Position

The Registrar & Office Manager at Eagle Lake serves to advance the Gospel of Jesus and His kingdom by ensuring registration, customer service, and office operations run smoothly and reliably for every camper family. This role creates confidence and trust with families while keeping Eagle Lake’s internal systems operating efficiently. The position requires a strong focus on end-to-end camper registration, parent communication, customer service, and daily office administration. Additionally, it involves administrative leadership during the summer season, including on-site residency, and supporting the training of office staff and volunteers. The role also includes participation in organizational development events and administrative initiatives.

Requirements

• Belief in and adherence to the Statement of Faith and Mission of The Navigators.
• Alignment with Eagle Lake’s Purpose, Core Values, and Brand Promise, and willingness to abide by Eagle Lake’s Relational Covenant.
• At least two years of experience in office administration, customer service, registration, or operations, including experience working within a CRM or database system.
• Microsoft Office and CRM/database systems, with proven ability to maintain data integrity and accuracy.
• Excellent interpersonal and communication skills including verbal & written, to create understanding and build strong working relationships required.
• Bachelor’s degree or equivalent experience in Business, Office Administration, Customer Service, Communications, or a related field.
• Must be located in the Colorado Springs, CO area.
• Ability to live at Eagle Lake Camp for 10 weeks in the summer season.
• Required to fundraise 50% of gross annual salary.

Nice To Haves

• Highly organized and dependable
• Hospitable
• Service-oriented
• Collaborative and team-oriented
• Exceptional attention to detail

Responsibilities

• Own the end-to-end camper registration process across all Eagle Lake programs.
• Manage enrollment workflows including registrations, waitlists, transfers, cancellations, and payment plans.
• Ensure camper records, medical forms, waivers, and required documentation are complete and accurate.
• Maintain the CRM with a high level of data integrity and accuracy.
• Manage the pre-camp parent communication journey, ensuring families receive timely, accurate, and engaging communications.
• Generate enrollment reports and provide timely data to organizational leaders.
• Coordinate with The Navigators’ IT/Data Systems team regarding CRM improvements, permissions, and technical needs.
• Continuously evaluate and improve enrollment processes to create a more efficient experience for families.
• Serve as the primary point of contact for camper families by phone and email.
• Provide prompt, accurate, and gracious support throughout the enrollment process.
• Resolve registration issues and coordinate with program leaders when specialized support is needed.
• Recommend improvements to registration and service processes that reduce friction for families and staff.
• Collaborate with program teams to ensure families receive timely, accurate communication.
• Coordinate parent feedback systems, including post-camp surveys, Net Promoter Score (NPS) tracking, and reporting actionable insights.
• Manage daily office operations including reception, mail, office supplies, and administrative systems.
• Coordinate administrative needs across Eagle Lake.
• Support seasonal office operations and administrative logistics.
• Develop and improve office systems that increase organizational efficiency.
• Assist leadership with administrative projects and cross-department coordination as needed.
• Provide leadership for the overnight camp office during the summer season, ensuring efficient administrative operations, exceptional customer service, and support for campers, families, and seasonal staff.
• Support the training and supervision of seasonal and year-round office staff and volunteers.
• Identify opportunities to improve administrative workflows across the organization.
• Assist with organization-wide administrative initiatives that strengthen Eagle Lake’s operations.
• Participate in Navigators’ on-site learning and development events, Cultural Development and Diversity trainings, or other non-Navigator developmental events as appropriate.
• Participate in annual processes, such as the organizational Plan and Progress Review (PPR), Engagement Survey, Reaffirmation of the Navigators Code of Conduct, Calling-Core Values-Vision, Statement of Faith, Driver’s Authorization, and other releases as required.
• Submit time worked on a weekly basis through the Workday Time Tracking system.
• Other job-related duties as assigned.

Benefits

• High-Deductible Health Plan: Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, EAP, 401a and 403b retirement options.
• Up to 15 paid holidays per year
• Accumulating PTO (vacation, sick, personal)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree