Registrar Evaluation Service Specialist

Perdoceo Education Corporation

14h

About The Position

The Registrar Evaluation Services Specialist (RESS) is responsible for designing degree plans for students enrolled at CTU or AIU. The application of advanced standing options (ASOs) will be based on the student’s prior learning history and ability to prove competency of learning objectives. The RESS is responsible for the evaluation of all prior learning and its application to the student’s degree plan while ensuring all graduation requirements will be fulfilled. The RESS provides a high-level of customer service both to students and internal stakeholders. Effective interdepartmental communication is required to ensure proper program placement and that the degree plan best fits the student personally, professionally, and academically based upon prior learning outcomes the student has shown mastery of. The Registrar Evaluation Services Specialist is responsible for adhering to all the university policies and procedures necessary for compliance with external standards as set by accrediting and licensing organizations, state and federal agencies, and other regulatory entities during the administration of degree planning services.

Requirements

Bachelor's degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) required
Strong knowledge of Microsoft Office applications and other Windows based programs
Strong customer service background
Ability to adapt to a quickly changing, high-paced work environment
Critical thinking, problem solving and research skills
Ability to self-assess and determine impact on students and process
Analyze and manage large amounts of data
Excellent customer service and interpersonal skills
Outstanding oral and written communication skills
Effective organizational and time management skills
Ability to work under pressure and interact with all stakeholders
Goal driven, self-motivated, solutions and results oriented

Nice To Haves

Knowledge of applicable federal and state regulations and accrediting agencies standards
Prior experience in student services

Responsibilities

Evaluate all potential credit-worthy documents as they arrive which includes, but is not limited to college/military transcripts, standardized assessments, documentation of experiential learning and professional certifications
Counsel students on non-traditional methods of fulfilling degree requirements
Utilize internal systems to ensure degree plans are accurate and accessible on the Virtual Campus detailing courses to be taken as well as how all degree requirements will be fulfilled
Communicate degree plan updates to students and internal key stakeholders as they are made
Continuously modify degree plans including but not limited to requested program changes, pace changes and application of additional credit
Provide outstanding internal and external customer service by responding to all inquiries in a timely manner and maintaining availability for student questions during designated department hours
Actively participate in professional development at the departmental level by carrying out special projects as assigned and contributing proactively to the department’s efforts for continuous improvement
Maintain compliance with external standards, internal policies and accuracy benchmarks
Work flexible schedule, including nights and weekends which may include working more than 40 hours per week to meet the needs of students
Meet or exceed all goals on a daily, weekly, and per session basis
Responsible for the overall transcript evaluation accuracy rate to reach 95%.
Ensures all transcripts are evaluated within 5 business days of the receipt of the official documents.
Works with University Academic leaders on gaining approval for course substitution and other curriculum related changes.
Track/Accelerate requests, general student follow up and acceleration/deceleration.
Responsible for team to answer inbound calls at 90% rate and ensures all other incoming requests are followed up with within 24 hours.
Recommendation based on most suitable program to meet student needs.
Responsible for the overall transcript evaluation accuracy rate to reach 95%.
Ensure that the processing of all program changes occurs prior to the start of the subsequent session.
Responsible for timely completion of all re-entry degree plans, including: 72-hour completion of all plans once the evaluation cycle begins.
Works with University Academic leaders on gaining approval for course substitution and other curriculum related changes.