Registrar Casual

Corewell Health • Troy, MI

6d • Hybrid

About The Position

This is a casual position where employees can pick up hours as needed. Casual employees will receive training in all areas of registration. The role requires willingness to travel to Troy, Lake Orion, and Rochester Hills, with the work location varying based on open shift hours. A mandatory orientation will be held during the first week from 8 a.m. to 4:30 p.m. Additional hands-on training will last 4-6 weeks at 30-40 hours per week before transitioning to casual hours. Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 1 is responsible for ensuring a smooth and timely registration/admission process. This involves obtaining accurate demographic, clinical, and insurance data; collecting co-pays, deductibles, and prior balances; performing initial financial screenings for self-pay and out-of-network patients; referring patients to Financial Advisors as needed; and providing optimal customer satisfaction, reception, and patient wayfinding.

Requirements

• High School Diploma or equivalent
• 1 year of relevant experience in a customer service role or healthcare industry
• Must be 18 years of age, as required to co-sign legal documents (hospital consent forms, etc).
• Proficient in medical terminology
• Proficient typing skills (30 words/min)

Nice To Haves

• Proficiency in Windows, Excel, Word, Outlook, EPIC, Electronic Eligibility System, and various websites for third-party payers for verification.

Responsibilities

• Greet customers promptly with a warm and friendly reception.
• Direct patients to the appropriate setting, explaining and apologizing for any delays.
• Maintain professionalism and diplomacy at all times, following specific standards as defined in the department professionalism policy.
• Register patients for each visit type and admit type and area of service via EPIC (Electronic Medical Record- EMR).
• Collect and document all required demographic and financial information.
• Appropriately activate, convert, and discharge visits on EPIC.
• Accurately and efficiently perform registration and financial functions, including thorough interviewing techniques, registering patients in the appropriate status, following registration guidelines, and ensuring accurate and timely documentation of demographic and financial data.
• Obtain the appropriate forms and scan them into the medical record as per department protocol.
• Scrutinize patient insurance(s), identify the correct insurance plan, select appropriately from EPIC, and document the correct insurance order.
• Apply recurring visit processing according to protocol.
• Facilitate the use of electronic registration tools where available (Kiosks, etc.).
• Verify patient information with third-party payers.
• Collect insurance referrals and document them on EPIC.
• Communicate with patients and physician/office regarding authorization/referral requirements.
• Obtain financial responsibility forms or completed electronic forms with patients as necessary.
• Review/obtain/witness hospital consent forms, and Notice of Privacy Practices with patient/family.
• Screen outpatient visits for medical necessity.
• Provide cost estimates.
• Collect and document Advance Directive information, educating and providing information as necessary.
• Collect and document Medicare Questionnaire, issue Medicare Inpatient Letter & Medicare Off-site Notifications as required by Government mandates.
• Scan appropriate documents.
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
• Screen all self-pay & out-of-network patients using EPIC tools.
• Provide information for follow-up and referral to the Financial Advisor as appropriate.
• Initiate payment plans and obtain payment.
• Inform and explain to patients/families all applicable government and private funding programs and other cash payment plans or discounts.
• Incorporate POS (point of service) collection processes into daily functions.
• Issue receipts and complete cash balance sheets in specified areas where appropriate.
• Utilize audits and controls to manage cash accurately and safely.
• Transcribe written physician orders, communicating with physician/office staff as necessary to clarify.
• Determine & document ICD-10 codes.
• Perform medical necessity checks and issue ABN as appropriate for Medicare primary outpatients.
• Affix wristbands to patients, prepare patient charts.
• Manage/prepare miscellaneous reports, schedules, and paperwork.
• Maintain inventory of supplies.
• Facilitate scheduling in identified areas for ancillary testing.
• Mark duplicate Medical Records for merge: identify potential duplicate records to determine that the past and current records are truly the same.
• Utilize all system resources and contact patient if necessary.
• Act as a preceptor to a newer staff member.
• Maintain or exceed department-specific individual productivity standards, collection targets, quality audit scores for accuracy, productivity, collection, and standards for registrations/insurance verifications.
• Provide excellent service to clinical and “downstream” departments and physicians as users of registration services.
• Contribute to process improvement activities to support efficient patient and process flow.
• Perform clerical duties including typing, filing, mailing, calling patients to form groups or to obtain case history, copying, faxing, receiving payments and funding applications.
• Maintain or exceed the Corewell Health Customer Service Standards: Service, Ownership, Attitude, and Respect.
• Provide every customer with a seamless, flawless Corewell Health experience.
• Remain compliant with regular TB testing & Flu vaccination per Hospital requirements.

Benefits

• Comprehensive benefits package to meet financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED