Registered Team Manager

Bank of America•Fort Worth, TX

13d•Onsite

About The Position

At Bank of America, the Registered Team Manager oversees employees within Consumer Investments Solutions and Client Services. The role ensures schedule adherence and appropriate call management in line with the contact center strategy, improves workflow processes, and resolves client issues escalated to the supervisory level. The manager fosters a client-centric team environment through effective sales and service strategies and risk management, coaches team members, oversees daily activities, and communicates with the team and stakeholders to support goals and performance. The position may also include associate-management responsibilities, such as building an inclusive team, using data and process knowledge to drive continuous improvement, communicating business priorities, managing risk and expenses, developing talent, and delivering business outcomes. Bank of America describes an in-office culture with role-specific flexibility based on responsibilities and business needs.

Requirements

High school diploma, GED, secondary school education, or equivalent.
SIE, Series 7, Series 66, Series 9, and Series 10 licenses are required at hire.
Recruiting.
Relationship building.
Sales performance management.
Sales strategy.
Strategic thinking.
Account management.
Client experience branding.
Executive presence.
Performance management.
Talent development.
Customer experience improvement.
Decision making.
Drives engagement.
Leadership development.
Workforce planning.

Responsibilities

Ensure team schedule adherence and proper call management in alignment with the contact center strategy.
Promote workflow process improvements.
Resolve client issues escalated to the supervisory level.
Foster a client-centric team environment through effective sales and service strategies and risk management.
Coach employees and provide constructive feedback to drive operational excellence.
Oversee day-to-day team activities and resolve client issues escalated to leadership.
Communicate effectively with the team and stakeholders to support goals and manage overall performance.
Create an inclusive team where members are treated fairly and respectfully.
Promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
Communicate clear messages that motivate employees and connect their contributions to business results.
Lead identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner’s mindset.
Recruit, onboard, and develop talent, and support career growth through talent mobility.
Deliver business results through effective team management, structure, and routines.