Registered Pharmacy Technician - Express Scripts Canada

The Cigna Group • Mississauga, ON

11d • Onsite

About The Position

Express Scripts Canada (ESC) is a leading health benefits management company, serving over 12 million members. They assist insurance carriers, third-party administrators, and the public sector in optimizing health benefits through their talent, professional expertise, and advanced information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of North America's largest pharmacy benefit management (PBM) companies, and part of The Cigna Group. Together, they aim to deliver innovative, cost-effective solutions that enhance access, affordability, and health outcomes for Canadians. The company is seeking Registered Pharmacy Technicians to support the day-to-day operations of their Mississauga Pharmacy, working weekdays Monday through Friday from 7:30 am to 6:00 pm. This role involves processing prescription refills, entering patient care information into Kroll, and addressing member requests. The company offers a competitive salary and total rewards package, fostering a positive work environment built on values such as integrity, mutual respect, collaboration, passion, service, and alignment. The Registered Technician will collaborate daily with the Member Contact Centre and the Pharmacy to fulfill member prescription requests, processing refills via Kroll and handling member inquiries within their scope of practice.

Requirements

• Registered Pharmacy Technician licensed in Ontario
• Excellent written, verbal and oral communication skills, including knowledge about the correct use of grammar, punctuation and spelling
• Team player with the ability to work independently
• Knowledge of healthcare/pharmacy, medical supplies & equipment and claims processing
• Strong customer service focus
• Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)
• Proficient in Kroll software
• Strong interpersonal skills with ability to work independently with minimal supervision
• Flexible to situations and adaptable to change
• A thorough understanding of quality assurance and delivery of service excellence
• Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines
• Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly
• Ability to analyze, problem-solve and mediate difficult situations.
• Results-oriented paying attention to detail
• Ability to multi-task
• Accuracy in Data Entry is mandatory

Nice To Haves

• Bilingualism (French & English) is an asset

Responsibilities

• Accurately process prescriptions through Kroll including third party adjudication and rescheduling of next fill
• Answer questions and/or resolve customer issues according to Ontario College of Pharmacist’s regulations. uphold quality and productivity standards on all transactions
• Fax and call renewal requests to doctors and maintain member communications channels to ensure that the member does not run out of medications
• Responding to audit/Recall requests from private and government insurance plans in a timely and compliant manner
• Support auto notification and call members for upcoming refills and renewals
• Ensure accurate and complete documentation is entered into the appropriate systems of all contacts (internal/external) to maintain high quality customer service
• Manage team mailboxes/e-mails
• Aid in management assigned tasks and projects
• Work collaboratively with other Registered Technicians, Member Advisors and Supervisors to ensure that best practices are shared
• Replenishing and maintaining Kirby supplies
• Purchasing, receiving, and maintaining prescription‑related inventory
• Receiving medication orders and completing invoice processing
• Packaging and shipping medications in accordance with regulatory and company standards
• Performing inventory adjustments and medication inventory counts
• Supporting end‑of‑month inventory and operational reconciliation activities

Benefits

• Competitive compensation, benefits and pension plan
• Career development and advancement opportunities
• A culture that celebrates innovation and collaboration
• Flexible work options and wellness programs
• Positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree