Registered Pharmacy Technician - Express Scripts Canada

Cigna Healthcare • Mississauga, ON

11d • Onsite

About The Position

Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company. Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians. We are actively looking for Registered Pharmacy Technicians to support the day-to-day operations of the Mississauga Pharmacy operation weekdays Monday through Friday 7:30am to 6:00pm Do you want to work with a great team & improve patient lives every single day? Do you want to make a difference and improve patient health outcomes every day? In this role, you will be accountable for processing prescriptions refills, entry of patient care information into Kroll and taking action on member requests. We offer a competitive salary and total rewards package, along with a positive work environment built on solid corporate values: integrity, mutual respect, collaboration, passion, service and alignment. The Registered Technician works closely on a daily basis with the Member Contact Centre and the Pharmacy to process member prescription requests. The Technician will be responsible for processing prescription refills through Kroll and responding to and taking action on member requests as appropriate within his/her scope of practice. Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

Requirements

• Registered Pharmacy Technician licensed in Ontario
• Excellent written, verbal and oral communication skills, including knowledge about the correct use of grammar, punctuation and spelling
• Team player with the ability to work independently
• Knowledge of healthcare/pharmacy, medical supplies & equipment and claims processing
• Strong customer service focus
• Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)
• Proficient in Kroll software
• Strong interpersonal skills with ability to work independently with minimal supervision
• Flexible to situations and adaptable to change
• A thorough understanding of quality assurance and delivery of service excellence
• Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines
• Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly
• Ability to analyze, problem-solve and mediate difficult situations.
• Results-oriented paying attention to detail
• Ability to multi-task
• Accuracy in Data Entry is mandatory
• Obtaining and maintaining a federal government security clearance is a bona fide occupational requirement
• Obtains an Enhanced Reliability Clearance from the Federal Government

Nice To Haves

• Bilingualism (French & English) is an asset

Responsibilities

• Accurately process prescriptions through Kroll including third party adjudication and rescheduling of next fill
• Answer questions and/or resolve customer issues according to Ontario College of Pharmacist’s regulations.
• Uphold quality and productivity standards on all transactions
• Fax and call renewal requests to doctors and maintain member communications channels to ensure that the member does not run out of medications
• Responding to audit/Recall requests from private and government insurance plans in a timely and compliant manner
• Support auto notification and call members for upcoming refills and renewals
• Ensure accurate and complete documentation is entered into the appropriate systems of all contacts (internal/external) to maintain high quality customer service
• Manage team mailboxes/e-mails
• Aid in management assigned tasks and projects
• Work collaboratively with other Registered Technicians, Member Advisors and Supervisors to ensure that best practices are shared
• Replenishing and maintaining Kirby supplies
• Purchasing, receiving, and maintaining prescription‑related inventory
• Receiving medication orders and completing invoice processing
• Packaging and shipping medications in accordance with regulatory and company standards
• Performing inventory adjustments and medication inventory counts
• Supporting end‑of‑month inventory and operational reconciliation activities

Benefits

• Competitive compensation
• Benefits
• Pension plan
• Career development and advancement opportunities
• A culture that celebrates innovation and collaboration
• Flexible work options
• Wellness programs
• Competitive salary and benefits package
• Positive work environment built on solid corporate values: integrity, mutual respect, collaboration, passion, service and alignment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees