Registered Pharmacy Technician - Patient Care Coordinator
About The Position
PurposeMed is a healthtech company focused on improving access to complex care for underserved communities. The Affirming Care Pharmacy team is seeking a Registered Pharmacy Technician with a patient outreach mindset to join them in San Antonio, TX. This role involves significant patient interaction via calls and texts to follow up on prescriptions, remove barriers to care, and ensure patients remain on therapy. Additionally, the position includes core dispensing and fulfillment responsibilities. The work directly contributes to reducing health disparities and expanding access to care for diverse populations, including the LGBTQ2IA+ community.
Requirements
- A license as a Registered Pharmacy Technician (in good standing) with the Texas State Board of Pharmacy
- 1+ years of experience in community/mail-order pharmacy as a Registered Pharmacy Technician
- Flexibility to work different shifts, including potentially weekends and evenings
- Knowledge and efficiency of all aspects of pharmacy software (data entry, billing, report generating, and troubleshooting)
- A positive attitude, a strong sense of urgency and a team player mentality
- Enjoyment in performing a variety of tasks daily
- The ability to set priorities, manage time effectively, and be detail oriented
- Active listening and strong communication skills (written and verbal)
Nice To Haves
- Experience working within the 340B program
- Experience working with PioneerRx
- Fluency in Spanish
Responsibilities
- Driving Patient Outreach & Engagement: Owning high-volume outbound calls and texts to reach patients at key points in their care journey (new prescriptions, refill follow-ups, lapsed patients). Providing exceptional patient support across all communication channels: phone, SMS, email, and secure messaging. Navigating insurance challenges with patients and proactively identifying solutions. Maintaining consistent follow-up until contact is made and next steps are confirmed.
- Supporting Prescription & Pharmacy Operations: Creating and updating patient profiles and maintaining internal pharmacy databases. Executing the end-to-end prescription process: preparing, filling, labelling, dispensing, packaging, and shipping. Verifying prescription information is complete and accurate prior to processing. Ensuring accuracy and safety by performing final checks on new and refill prescriptions, confirming each step in the dispensing process has been completed correctly. Maintaining an efficient, safe, and tidy dispensary. Ensuring every request is processed accurately and in accordance with Board of Pharmacy regulation.
Benefits
- Permanent, full-time opportunity
- Stock options through our Equity Incentive Plan
- Work flexibly within a team that’s remote friendly
- 20 vacation days
- Annual winter break closure
- Comprehensive medical, dental, and vision care from your first day of work—we cover 100% of your premiums, with coverage available for dependents
- 8 health/sick days
- Extended mental health coverage
- $20,000 of lifetime coverage for gender-affirming care and procedures (Canada)
- $500 learning fund to use towards courses and other professional development
- People Potential program for growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
