Registered Nurse (RN) - Crisis Services Unit
About The Position
The Registered Nurse (RN) in the Crisis Services Unit is primarily accountable for organizing, managing, and delivering comprehensive nursing care to an assigned group of patients within the scope of the New York State Nurse Practice Act. The Crisis Center is a fast-paced outpatient unit located in the Emergency Department. Care is immediate and triage-based: patients receive initial treatment and stabilization while awaiting a full crisis evaluation. Nurses support intake, safety procedures such as contraband and body checks, and patient flow, collaborating closely with Emergency Department providers to obtain medication orders and manage patient needs in real time. Glens Falls Hospital is a Magnet®-designated organization. The hospital describes a collaborative atmosphere with shared governance, engaged leadership, and skilled peers. Career support includes a clinical ladder, tuition reimbursement for continuing education, and formal mentorship programs.
Requirements
- Graduate of an accredited Registered Professional Nursing Program.
- Active, unrestricted New York State RN license.
- Active Basic Life Support (BLS) certification, or obtain it at time of hire.
- CIT/de-escalation training in hospital-approved verbal crisis intervention techniques, required upon hire or orientation for Behavioral Health, Emergency Department, and Crisis Services units.
- Excellent clinical judgment, rapid problem-solving abilities, and the ability to remain calm and effective during medical emergencies.
- Ability to recognize patient care problems and respond appropriately to patient care emergencies.
- Ability to communicate effectively, verbally and in writing, with nursing personnel, patients, and physicians.
- Ability to complete basic mathematical calculations.
- Strong working knowledge of standard healthcare reporting and quality measures.
- Associate degree hires must complete a BSN within five years; RNs with 20 or more years of experience may substitute an advanced certification for this BSN requirement.
Nice To Haves
- Bachelor of Science in Nursing (BSN) preferred.
Responsibilities
- Deliver patient-centered nursing care through assessment, planning, implementation, and evaluation of individualized care plans.
- Coordinate care with patients, families, physicians, and interdisciplinary team members to support clinical outcomes and transitions of care.
- Monitor patient conditions, implement interventions, and adjust care plans according to changing needs and treatment goals.
- Educate patients and families about diagnoses, treatment plans, medications, self-care, and discharge instructions.
- Document care accurately in electronic health record systems and comply with organizational standards.
- Participate in interdisciplinary rounds, communicate with team members, and support safe patient handoffs.
- Delegate and supervise nursing support staff appropriately while remaining accountable for patient care delivery.
- Participate in unit and organizational initiatives supporting safety, teamwork, quality improvement, and professional excellence.
- Support Crisis Center intake processes, safety procedures such as contraband and body checks, and patient flow.
- Collaborate with Emergency Department providers to obtain medication orders and manage patient needs in real time.
Benefits
- Competitive sign-on incentives, subject to eligibility at time of offer.
- Shift differential premium pay for evening and overnight hours.
- Direct cash payouts for achieving specialty clinical certifications.
- Structured clinical ladder for professional advancement.
- Tuition reimbursement and continuing education funding.
- Formalized mentorship programs.
- Competitive benefits offerings are available to active full-time and part-time employees working at least 30 hours per week; the specific offerings are listed on the career page.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
