Registered Nurse-Community Care

Veterans Health Administration • Columbia, SC

1d • Onsite

About The Position

The Nurse III Community Care (CC) Case Manager Registered Nurse is responsible for receiving, triaging, and directing timely, coordinated care for Veterans receiving services in the community. The role uses proficient nursing practice, deliberate planning, critical thinking, and knowledge of referral processes, clinical review criteria, utilization management standards, clinical documentation requirements, community care regulations, and Veterans Health Administration standards and guidelines.

The Case Manager applies nursing knowledge and systems theory to assess, organize, facilitate, and guide Veterans through care options, including direct care within Veterans Affairs and care in the community. The nurse serves as a liaison between internal and community providers and manages the Veteran’s care throughout the consult process. Working collaboratively within the Office of Integrated Veteran Care, the nurse triages Requests for Services, develops care coordination plans, reviews community-provider medical documentation, communicates care coordination needs, and supports Veterans through completion of their episode of care.

The position collaborates with interdisciplinary teams inside and outside VA, follows mandated processes, and uses health information solutions to assess, document, exchange, and track care coordination information. The nurse may use delegated authority to function at the highest level of role performance and align quality care with performance indicators. The role also supports colleagues through knowledge sharing, fosters a safe environment conducive to professional development, evaluates evidence-based decisions and practice changes, and is accountable for documented program- or service-level outcomes.

The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., and may change based on agency needs. Telework and virtual work are not available. Relocation and recruitment incentives, and permanent change of station, are not authorized.

Requirements

• Proficiency in basic written and spoken English.
• Graduation from an appropriately accredited school of professional nursing, or qualifying equivalent education as described in the announcement.
• Current, full, active, and unrestricted professional nurse registration in a U.S. State, Territory, or Commonwealth, or the District of Columbia; an applicable Graduate Nurse Technician exception is described in the announcement.
• For Nurse III: an MSN or qualifying related master’s degree with a BSN and two years of specialized nursing experience, including one year equivalent to Nurse II; or a qualifying doctoral degree with the specialized experience specified for Nurse III. Candidates must also meet the Nurse III dimension requirements.
• Ability to perform the essential functions of the position physically and mentally, with or without reasonable accommodation, without hazard to self or others.
• U.S. citizenship is required, except that non-citizens may be appointed when qualified citizens cannot be recruited in accordance with VA policy.
• Pass required pre-employment physical evaluation and drug testing; the position is subject to random drug testing.
• Meet applicable background/security investigation, onboarding, identification, and other stated employment conditions.
• Male applicants born after December 31, 1959, must meet Selective Service registration requirements.
• Participation in the seasonal influenza vaccination program is required for VA health care personnel.
• A probationary period may be required.
• Complete the application requirements detailed in the announcement’s Required Documents section.

Nice To Haves

• Three years of nursing experience.

Responsibilities

• Receive, triage, and direct timely, coordinated care for Veterans receiving community services.
• Assess, organize, facilitate, and guide Veterans through care options, including VA direct care and community care.
• Serve as a liaison to internal and community providers and manage Veterans’ care throughout the consult process.
• Triage Requests for Services in collaboration with the Office of Integrated Veteran Care.
• Develop care coordination plans, review medical documentation from community providers, communicate care coordination needs, and support Veterans through completion of episodes of care.
• Collaborate with interdisciplinary team members within VA and in the community to influence care outcomes.
• Follow VA-mandated processes and use health information solutions to assess, document, exchange, and track care coordination information.
• Use delegated authority, when applicable, to perform at the highest level of the role and align care with key performance indicators.
• Share knowledge with colleagues and other nurses to support safe, quality nursing care.
• Foster a safe and supportive environment that contributes to health care professionals’ development.
• Evaluate outcomes of evidence-based decisions and practice changes for individuals, groups, and populations.
• Document and be accountable for broad, complex program- or service-level outcomes.

Benefits

• Competitive salary, regular salary increases, and potential performance awards.
• 50 days of paid time off per year, consisting of 26 days of annual leave, 13 days of sick leave, and 11 paid Federal holidays.
• Traditional federal pension with five-year vesting.
• Federal 401(k) with up to 5% in contributions by VA.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs can be carried into retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior