Registered Nurse - Community Care Coordinator

Veterans Health Administration • Milwaukee, WI

15h • Onsite

About The Position

The Community Care RN supports the delivery of high-quality, timely care to Veterans receiving services in the community. The nurse coordinates care focused on patient education, self-management, and customer satisfaction throughout the continuum of care. This is a consult-driven role in a rapidly changing, fast-paced office environment, coordinating complex care for Veterans eligible for Community Care. The RN prioritizes and triages consults according to each Veteran’s complexity and works as part of a team that includes MSAs, PSAs, and other RNs.

The Community Care RN applies knowledge of internal referral processes, clinical review criteria, utilization management standards, clinical documentation requirements, Community Care regulations, and VHA standards and guidelines. The nurse guides Veterans through care options, including VA care and care in the community, and serves as a liaison between internal and community providers. The role supports timely access to care and coordinates the consult process through completion of the episode of care.

The position is in an office setting and is not available for telework or virtual work. The stated schedule is 0730–1600 or 0800–1630, Monday through Friday.

Requirements

• Proficiency in basic written and spoken English.
• Graduation from an appropriately accredited school of professional nursing, subject to the education pathways and exceptions described in the announcement.
• Current, full, active, and unrestricted RN registration in a U.S. State, Territory, Commonwealth, or the District of Columbia, subject to the Graduate Nurse Technician exception described in the announcement.
• Meet the education, experience, and grade-level qualification criteria for the assigned Nurse grade and level.
• Preferred experience: 2–3 years of clinical experience.
• Preferred experience: 1 or more years in case management or care coordination.
• Ability to meet the position’s physical requirements, which may include extended walking, standing, sitting, moderate lifting, repeated bending, or kneeling.

Nice To Haves

• 2–3 years of clinical experience.
• 1 or more years of experience in case management or care coordination.

Responsibilities

• Coordinate complex care for Veterans eligible for Community Care.
• Prioritize and triage consults based on each Veteran’s complexity.
• Assess, organize, facilitate, and guide Veterans through care options, including VA direct care and community care.
• Serve as a liaison to internal and community providers and manage Veteran care throughout the consult process.
• Support timely access to care and ensure Veterans seeking community care are referred and scheduled with community providers.
• Triage Requests for Services and coordinate care processes in accordance with the IVC Field Guidebook.
• Develop care coordination plans, review medical documentation from community providers, communicate care coordination needs, and support Veterans through completion of the episode of care.
• Apply knowledge of referral processes, clinical review criteria, utilization management standards, documentation requirements, Community Care regulations, and VHA standards and guidelines.
• Collaborate with the Community Care team, including MSAs, PSAs, and other RNs.

Benefits

• Competitive salary, regular salary increases, and potential performance awards.
• 50 days of paid time off per year: 26 days of annual leave, 13 days of sick leave, and 11 paid Federal holidays.
• Traditional federal pension with five-year vesting and a federal 401(k) with up to 5% in contributions by VA.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs can be carried into retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree