Registered Nurse (RN) | Medical Call Center

Avera•Sioux Falls, SD

1d•Onsite

About The Position

Responsible for applicable assessment, triage, planning, education on interventions/options, education and evaluation of outcomes. This role provides support and follow-up calls per outlined protocols, facilitating referrals to local physicians and community services and ensures hand-offs between services are completed.

Requirements

The individual must be able to work the hours specified.
Visual acuity adequate to perform position duties.
Ability to communicate effectively with others.
Ability to hear, understand and distinguish speech and other sounds.
Registered Nurse (RN) - Board of Nursing
An active license in the state of practice.

Responsibilities

Completes assessment of patient with pertinent health data.
Collects caller symptoms/reason for all to analyze assessment data to provide caller with sound nursing assessment and alternatives following the nursing process and Avera Medical Call Center Assessment Guidelines/Triage criteria, policies and procedures.
Analyzes the assessment data in determining problem focus, triage disposition, and appropriate referral.
Identifies expected outcome individualized to the caller/patient and explains the expected outcome to gain cooperation & understanding.
Develops nursing care plans by obtaining medical histories; documenting patient condition, psychological status, and influencing social factors; developing a nursing diagnosis; establishing care objectives; defining nursing interventions, schedules and timetables.
Refer caller/patient appropriately to medical care, hospital-based services or community resources as identified in plan of care.
Collaborates with clinics, departments, and providers to obtain and communicate vital patient information for continued care.
Documents patient care services by charting in patient and department records.
Maintains competence in nursing capabilities outlined by leadership.