Registered Nurse (Massachusetts)

Tuesday Health • Springfield, MA

3d • Remote

About The Position

The Complex Care Navigator RN is a vital leader in delivering comprehensive, person-centered care to individuals with serious illness. The role involves administering and interpreting assessments and screening tools to identify and prioritize member needs. As part of the multidisciplinary team, the RN develops individualized care plans and leads care coordination through active participation in internal and joint rounds. The RN uses Tuesday Health’s electronic systems and tools to support coordinated care, builds strong and empathetic relationships with members, and collaborates to improve the member experience.

This remote role requires the employee to be located in Massachusetts. It includes multiple onsite sessions each year for collaboration and team building. Tuesday Health is a value-based palliative care provider focused on goal-centered care that alleviates physical symptoms and emotional stress for individuals with serious illness and their caregivers.

Requirements

• Active, unrestricted Registered Nurse license in Massachusetts without any board action.
• Experience in a clinical or medical setting is preferred.
• Experience working in a multidisciplinary care model across network providers, health plan care management support, and employed clinicians.
• Strong communication and organizational skills.
• Ability to multitask and work under pressure while maintaining a positive member experience.
• Ability to recognize when to escalate and to act professionally in potentially emergent situations.
• Strong technical skills for navigating documentation systems and tools, and ability to learn new systems.
• Strong written skills.
• Ability to drive during daytime, nighttime, or inclement weather.
• Valid driver's license with a safe driving record.
• State minimum automobile insurance coverage.
• Comfort with change and ambiguity in a rapidly evolving business.

Nice To Haves

• Experience in a clinical or medical setting.

Responsibilities

• Administer assessments and screening tools at different points throughout the care timeline.
• Interpret assessment and screening responses and support prioritization of member needs.
• Develop care plans as part of the multidisciplinary care team.
• Lead internal and joint rounds to support an optimal, coordinated member experience.
• Learn and use Tuesday Health’s electronic systems, tools, and technology to coordinate care.
• Build strong, trusting relationships with members through listening and empathy.
• Serve as the coordinating leader of the multidisciplinary team for members with serious illness.

Benefits

• Competitive compensation.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Paid time off.
• Paid holidays.
• Employer 401(k) match.
• Remote work with multiple onsite sessions each year for collaboration and team building.
• Dynamic and inclusive team environment.
• Meaningful work supporting the company’s mission and patients.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed