Registered Nurse-Whole Health Program Coordinator

Veterans Health Administration • Fayetteville, AR

1d • Onsite

About The Position

The Nurse Whole Health Program Coordinator (WHPC) leads and manages program operations and complex client care, demonstrating nursing leadership, experience, and creative approaches. The role coordinates care focused on patient education, self-management, and customer satisfaction across the continuum of care, while providing or supervising direct patient care and applying the nursing process. The coordinator plans, organizes, directs, and evaluates the program and its supporting staff; oversees staff education, orientation, competencies, quality improvement, and outcomes-utilization consultation; and works with interdisciplinary teams and facility leaders to advance holistic, evidence-based care and meet operational needs. The position evaluates program performance, develops and submits performance measures, documents program-level outcomes, and advises leadership on solutions to complex issues. The work schedule is Monday through Friday, either 7:30 a.m. to 4:00 p.m. or 8:00 a.m. to 4:30 p.m., subject to change based on service needs. Telework and virtual work are not available. Relocation and recruitment incentives and permanent change of station are not authorized.

Requirements

• Proficiency in basic written and spoken English.
• Graduation from an appropriately accredited school of professional nursing, or qualifying foreign nursing education with the required validation where applicable.
• Current, full, active, and unrestricted nurse registration in a U.S. state, territory, commonwealth, or the District of Columbia; a temporary Graduate Nurse Technician appointment may be available to eligible candidates pursuing licensure.
• Education and specialized nursing experience meeting the requirements for the assigned Nurse grade and level; the posting lists multiple pathways from an associate degree or diploma through bachelor's, master's, or doctoral degrees, with experience requirements varying by grade.
• U.S. citizenship, unless appointment of a non-citizen is permitted under VA policy when qualified citizens cannot be recruited.
• Male applicants born after December 31, 1959 must meet Selective Service registration requirements.
• Successful completion of required background/security investigation, pre-employment physical evaluation, and drug screening for applicants tentatively selected for testing-designated positions.
• Participation in the seasonal influenza vaccination program.
• Ability to meet the physical requirements, including heavy lifting of 45 pounds or more, pulling, pushing, walking, standing, kneeling, repeated bending, use of both legs and eyes, rapid mental and muscular coordination, specified corrected near and far vision, and depth perception.
• Ability to work both indoors and outdoors, closely with others and alone, and to work protracted or irregular hours.

Nice To Haves

• Experience implementing quality-improvement projects, managing performance measures, and using data to guide operational decisions.
• Experience supervising staff, including addressing staffing and operational needs, managing employee performance and conduct concerns, and completing performance evaluations.
• Experience or knowledge of holistic complementary and integrative health approaches, Veteran-centered care, patient education, self-management support, advocacy, and improving patient experience and satisfaction.

Responsibilities

• Provide and supervise direct patient care, applying all elements of the nursing process and age-specific care components.
• Coordinate program care focused on patient education, self-management, and customer satisfaction throughout the continuum of care.
• Follow established procedures, policies, and guidelines.
• Collaborate with interdisciplinary team members to influence care outcomes and contribute a professional nursing perspective.
• Plan, organize, direct, and evaluate the program and its supporting staff.
• Oversee staff education, orientation, and competencies, and provide quality-improvement and outcomes-utilization consultation related to the program.
• Lead the delivery and improvement of holistic care using collaborative strategies.
• Evaluate practice on an ongoing basis using the best available evidence; provide constructive feedback to peers and support a safe environment for professional development.
• Share educational findings, experiences, and ideas with peers; question clinical practices and participate in strategies that sustain evidence-based practice.
• Evaluate the program, collect and submit facility performance measures, and participate in nursing quality-improvement activities.
• Develop performance measures to assess program outcomes and document program-level outcomes.
• Ensure the organization's strategic plan, mission, vision, and values are understood by the team and integrated into program strategies, goals, work plans, products, and services.
• Communicate and evaluate assignments, projects, issues, milestones, and completion timeframes.
• Lead discussions with facility leaders about program goals and requirements needed to meet facility and program operational needs.
• Provide strategic advice and recommendations, collaborate with program staff on solutions to complex issues, and report actions to leadership.
• Support the program across organizational services and deliver broad, complex program-level outcomes.

Benefits

• Competitive salary, regular salary increases, and potential performance awards.
• 50 days of paid time off per year: 26 days annual leave, 13 days sick leave, and 11 paid federal holidays.
• Traditional federal pension with five-year vesting and a federal 401(k) with up to 5% in contributions by VA.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs can be carried into retirement.
• One full and unrestricted nursing license from any U.S. state or territory is accepted for licensure purposes.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree