REGISTERED NURSE TRIAGE/ONCOLOGY CALL CENTER - M-F (8-4:30)

Toledo Clinic•Maumee, OH

17d

About The Position

The Registered Nurse provides professional nursing care in an outpatient oncology setting in accordance with established standards and practices. The role coordinates patient care, serves as a primary liaison among patients, families, staff, and physicians, and provides comprehensive oncology patient support, including triage of clinical phone calls. The nurse supports timely access to care, continuity of care coordination, and patient and caregiver understanding of care plans and self-management responsibilities. The position addresses clinical calls and issues, educates patients and families, coordinates with providers and care navigators, maintains and reviews patient records, and supports treatment-related tasks such as prescriptions, results review, referrals, and patient education. Duties also include supporting research activities, care transitions, insurance and disability claims, and confidentiality. The nurse may work at any office as directed by team physicians and undertakes other duties as assigned. The role also supports professional growth, effective communication, initiative, teamwork, patient privacy, and respect for cultural diversity. The posting lists a Monday–Friday schedule of 8:00 a.m.–4:30 p.m.

Requirements

Registered Nurse licensure and a current Ohio RN license.
Two or more years of nursing experience is listed as preferred.
Oncology experience is listed as preferred.
Excellent communication and interpersonal skills.
Ability to arrive consistently and on time in professional attire and complete tasks within established time frames.
Adaptability to expanded roles and an environment of constant change, problems, interruptions, and pressure to deliver results.
Ability to establish and maintain effective working relationships with physicians and non-physician support staff.
Knowledge of computer systems and applications, including working knowledge of clinical IT applications.

Nice To Haves

Nursing experience, with 2 or more years preferred.
Oncology experience.
Knowledge of professional nursing theory, regulations, and practices for providing and evaluating patient care.
Knowledge of common safety hazards and precautions for maintaining a safe work environment.
Knowledge of chemotherapy and biotherapy to evaluate patient response and support a safe work environment.
Thorough knowledge of chemotherapy drugs, side effects, and treatment regimens.
Skill in applying and modifying professional nursing principles, methods, and techniques to provide ongoing patient care.
Skill in identifying problems and recommending solutions.
Skill in preparing and maintaining records, writing reports, and responding to correspondence.
Ability to maintain quality control standards.
Ability to react calmly and effectively in emergency situations.
Ability to communicate clearly and effectively verbally and in writing.

Responsibilities

Address clinical calls and issues received through the call center.
Educate patients and families about diagnostic procedures, medications, nutrition, and health maintenance.
Coordinate with providers and clinical triage staff to follow patient treatment plans.
Work with care navigators to obtain referrals that meet patient needs.
Maintain and review patient records, charts, and other pertinent information.
Call in patient prescriptions and refills according to provider orders.
Review laboratory and x-ray results and take appropriate action.
Work on assigned provider and triage nurse inbox tasks as appropriate.
Complete new-patient education sessions as needed.
Assist clinical research coordinators in identifying and working up potential protocol patients, and follow research protocols as directed.
Complete and submit indigent drug forms for appropriate patients.
Respond to or refer treatment-related patient calls and instruct patients and families regarding medications and treatment.
Maintain patient confidentiality and ensure disclosures of personally identifiable health information are limited to the minimum necessary; obtain written authorization for disclosures outside payment, treatment, or healthcare operations.
Refer patients to community resources as needed.
Seek appropriate work after primary tasks are complete and assist coworkers as needed.
Work in any office as directed by team physicians.
Assist patients and families with insurance and disability claims as needed.
Coordinate patient activities and appropriate service utilization among patients, primary care physicians, and the extended care team.
Contact patients, families, and caregivers after hospital stays or emergency department visits to discuss discharge planning and education needs; participate in interdisciplinary team meetings as needed.
Collaborate with hospital discharge planners on transition services and social determinants of health.
Support oncologists and primary care or hospitalist teams involved in discharge planning; communicate transition plans, barriers, and recommendations to the care team.
Coordinate with the Transition of Care team on medication review and reconciliation, post-discharge services, and follow-up appointments with primary care providers.
Complete transition-of-care documentation in the EHR and make referrals to social work, palliative care, and hospice as indicated.
Ensure patients, families, and caregivers understand care plans, condition management, medications, tests, referrals, and services.
Attend nursing meetings to expand oncology nursing knowledge and maintain required certifications.
May serve as the computer system super-user.
Communicate effectively in writing and verbally, address concerns assertively, and participate in organizational or institutional committees as requested.
Develop innovative ideas and projects, perform duties with minimal direction, and contribute to patient care and service improvements.
Participate as a team member and in TCCC activities that enhance patient care and the work environment.
Demonstrate sensitivity to the cultural diversity of patients, staff, and visitors.
Perform other duties as assigned.