Registered Nurse (RN) Supervisor- OB/GYN-Allouez

Prevea Health•Green Bay, WI

10d

About The Position

The RN Department Supervisor assists the Department Director/Manager with developing, organizing, and implementing the department’s day-to-day operations in alignment with Prevea Clinic’s mission, vision, and values. The role is responsible for staffing and personnel development, quality improvement, customer service, and department planning. The supervisor sets standards for patient workup in accordance with provider protocols and helps ensure optimal patient care on an ongoing basis. The position provides frontline leadership for employees and operations, helps resolve staffing and performance concerns, and supports process improvements. It also provides professional nursing care under supervision and coordinates with providers and other departments to meet patient needs. The position is scheduled for 36 hours per week and requires 5% travel.

Requirements

Graduation from an accredited and approved Nursing program.
At least 2 years of experience as an RN in a healthcare setting.
Current Wisconsin RN license or compact equivalent; nurses must maintain or update their primary state of residence to Wisconsin to remain eligible under the compact.
CPS/BLS Certification—Basic Life Support for Healthcare Providers from an approved program.
Adequate clinical knowledge and skills to plan, evaluate, perform, and supervise the quality of patient care.
Ability to handle and process confidential information.
Excellent interpersonal skills and behaviors, with the ability to form work and patient relationships with patients and peers.
Ability to prioritize work and meet changing demands.
Ability to foster teamwork through effective written and verbal communication.
Ability to assist in implementing process changes.

Nice To Haves

Bachelor’s Degree in Nursing.
1–3 years of leadership experience.
Additional certifications such as ACLS or PALS may be required depending on specialty area.

Responsibilities

Interview, hire, coach, and develop employees; manage performance issues; and plan, assign, and direct work.
Encourage innovation, teamwork, fiscal responsibility, high-quality work, and a positive and productive work environment.
Manage and resolve staffing gaps, scheduling issues, and performance concerns.
Analyze and recommend changes to department processes, systems, and procedures to improve efficiency, and implement solutions to improve department functions.
Act as a liaison for providers and provide professional nursing care under supervision.
Assist with patient scheduling and triage, prepare and inspect patient charts, and greet, room, and prepare patients for examinations as needed.
Support clinic-wide customer service initiatives and serve as a customer service role model.
Review customer satisfaction data with physicians and staff and help identify opportunities for change and improvement.
Respond to customer complaints promptly according to the Quality Resources Policy.
Supervise purchasing of supplies and recommend equipment purchases for daily operations within budget parameters.
Plan and coordinate necessary services with staff and other departments to meet patient needs.
Set standards for patient workup in accordance with provider protocols and help assure optimal patient care.