Registered Nurse Navigator - Cardiology

Trinity Health

2d•$38 - $56

About The Position

The Registered Nurse Navigator supports incoming cardiology and procedural referrals across cardiology offices in Camillus, Liverpool, Fayetteville, Brittonfield, Watertown, and Rome. The role includes compiling charts, triaging and prioritizing referrals, reviewing medications and laboratory results, and working with referral specialists to improve patient throughput. Regular travel between Syracuse-area office locations is required; hybrid work may be possible for the right candidate. The navigator manages patient caseloads, identifies candidates for services, coordinates testing and procedural appointments, supports referrals for testing and treatment, and educates patients, caregivers, and care teams about medical management and quality of life. The role contributes to care-path development and evaluation, program operations, quality improvement, reporting, regulatory readiness, and service-line initiatives. The posting also describes responsibilities involving oncology patient pathways, although the position title and referral work are cardiology-focused. The position is based at 5100 West Taft Road, Suite 2U, Liverpool, New York, and follows a Monday–Friday day schedule. It reports to the office manager/service line director. The clinical work environment is Exposure Class I. Physical demands are medium work, including frequent lifting of up to 25 pounds and occasional lifting up to 50 pounds, as well as standing, walking, sitting, bending, twisting, squatting, and reaching.

Requirements

Bachelor’s degree in Nursing required.
Graduate of an accredited School of Nursing.
Current Registered Nurse licensure in New York State.
Demonstrated high clinical competence and commitment to interdisciplinary teamwork, relationship-based care, and evidence-based practice.
Ability to carry out responsibilities with minimal supervision.
Maintain annual mandatory competencies and service-line requirements.
Commitment to and knowledge of primary care and community health.
Working knowledge of computers, keyboarding, and reporting and presentation programs such as Excel, Word, PowerPoint, and Outlook.
Ability to travel regularly between Syracuse-area office locations.
Ability to perform medium work, including frequent lifting up to 25 pounds and occasional lifting up to 50 pounds, and standing, walking, sitting, bending, twisting, squatting, and reaching.

Nice To Haves

Three years of progressive experience in a related field preferred.
Certification in a related field recommended.
Certification or licensure as required by the applicable regulatory agency.

Responsibilities

Manage the patient caseload and identify new patient candidates.
Communicate relevant operational and patient issues to management.
Improve access to care and promote patient knowledge and compliance with behavior modifications related to diagnoses and treatment regimens.
Communicate with external offices and patients about testing and procedural appointments.
Assist with referrals for testing and treatment.
Present matrix reports to accrediting agencies, service-line leadership, and program providers.
Serve as a resource and consultant on best practices and services available within the network.
Educate the care team, patients, and their support systems about medical management and quality-of-life matters related to diagnoses.
Participate in the development and evaluation of care pathways and educational materials.
Focus on service-line initiatives, including patient satisfaction, adherence to medical plans, readmission rates, and length of stay.
Coordinate and maintain readiness for regulatory compliance.
Support case management to maximize healthcare outcomes, facilitate wellness, and identify or correct service-delivery complications.
Assess, plan, implement, and evaluate patient pathways, including education for patients and caregivers across the continuum of care.
Collect, store, and report data to support program development and quality improvement.
Develop and advance programs to meet, exceed, or improve metrics.
Manage associated specialty clinics.
Apply knowledge of research, current concepts, and guidelines to practice.
Comply with insurance requirements for disease management and help coordinate care for uninsured or unassigned patient referrals.
Collaborate with the service line to provide feedback for registries and governing bodies through the performance-development process.
Collaborate with the service line to advance unit and organizational quality-improvement and outcome-based initiatives.
Represent and promote the program as a program ambassador.
Work with service-line management on daily operational issues and short-, mid-, and long-range planning and coordination, with a focus on patient care throughout the continuum.